At Super.com [http://Super.com], we’re on a mission to help people save more,
earn more, and get more out of life. That goes for both our customers and our
team.
For our employees, Super.com [http://Super.com] is more than just a
workplace—it’s an opportunity to grow, make an impact, and unlock your full
potential. We invest in learning, celebrate bold ideas, and create pathways for
career growth.
We move fast, think big, and always put people first. Your career should be as
rewarding as the work you do, and at Super.com [http://Super.com], we’re here to
make every day Super.
About the role:
We are hiring a Payment Processing TAM to help scale and modernize our payments
infrastructure during a pivotal transformation. This role will support the I1
MAT, with a focus on launching a new payment orchestration layer and enhancing
our resilience, cost efficiency, and fraud prevention capabilities. As a TAM,
you'll act as the bridge between engineering, product, and external
vendors—translating business needs into robust technical solutions. You’ll be
instrumental in establishing alerting and monitoring systems for MID health,
dispute thresholds, retry logic, and processing costs. You will also help
evaluate and implement emerging AI tools for proactive debugging, anomaly
detection, and operational optimization. This is a high-impact, highly
collaborative role that demands strong technical fluency, hands-on data skills,
and the ability to think ahead of failure modes. You’ll work closely with the
company’s payment processors, fraud prevention partners, and cross-functional
stakeholders to reduce risk, drive automation, and ensure quality at scale.
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What you'll be working on:
- Drive Multi-Processor Orchestration: Partner with engineering to support a
multi-processor strategy by configuring routing logic, testing flows, and
helping operationalize the architecture.
- Monitor and Optimize MID Performance: Set up and maintain real-time
dashboards and alerts for monitoring decline rates, dispute thresholds (Visa
VAMP, Mastercard, PayPal), and cost KPIs.
- Support Fraud Prevention and Chargeback Strategy: Assist in the evaluation
and implementation of dispute representment solutions and fraud tooling.
Provide ongoing support to the Risk Operations and Dispute Operations teams
for risk rule tuning and monitoring.
- Enable Subscription Success: Design alerting/observability for internal retry
logic and applicable vendors, focusing on key metrics like authorization and
recovery rates.
- Act as First Responder (On-Call): Participate in the TAM on-call rotation,
responding to alerts with urgency, coordinating troubleshooting, and driving
incidents to resolution while documenting post-mortems and recommendations.
- Build for Reliability & Continuity: Document fallback scenarios and potential
vendor replacements. Track SLAs, vendor performance, and incidents to support
business continuity planning.
- Champion Observability and AI Adoption: Deploy AI-based anomaly detection and
observability tooling. Leverage AI tools like Cursor to interrogate code
repositories and surface root causes faster.
- Collaborate Across Teams and Vendors: Act as the point of contact between
internal MAT stakeholders and external payments partners to escalate, triage,
and resolve complex technical issues.
Who we’re looking for:
- Proficiency with SQL, Python, and/or other analytics tools to support
data-driven troubleshooting, observability, and reporting.
- Hands-on experience working with or supporting payments orchestration across
multiple processors (e.g., Braintree, Adyen, Checkout.com).
- Familiarity with AI tooling for debugging or observability (e.g., Cursor) or
experience using LLMs to accelerate problem-solving and root cause analysis.
- Prior experience in a startup or scale-up environment, with proven
adaptability in fast-changing technical and operational settings.
- Background in the travel or fintech industry is a strong plus, especially
with exposure to high-dispute verticals or cross-border payments.
Bonus points for:
- Certified Payments and Fraud Prevention Professional (CPFPP) or other
relevant industry certifications in payments, security, or compliance.
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$99,000 - $159,000 a year
As a remote-first organization we use benchmarking data reflective of your
geographical areas to ensure our compensation package is competitive based on
where you reside. Your TA partner will confirm which range applies to your
location as part of the hiring process.
Canada
Tier 1: $104,000 - $149,000 CAD
- Greater Toronto Area (City of Toronto, York Region, Durham Region, Peel
Region, Halton Region
- Metro Vancouver (City of Vancouver, North Shore, Burnaby, New Westminster,
Tri-Cities, Fraser Valley Edge, South of the Fraser River, and Richmond)
Tier 2: $99,000 - $142,000 CAD
- All other Regions and Municipalities
USA
$103,000 - $159,000 USD
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We’ve got you covered
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We are remote first: You have the flexibility to work from around the world
and the hours that make sense for you– so that you can do your best work while
living life on your own terms
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Other perks include: unlimited PTO, recharge days, travel discounts on
SuperTravel, Weekly UberEats credit, annual company offsites
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We welcome new family additions with generous parental leave and a flexible
return-to-work plan
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Competitive salary packages, equity options, great benefits from day one,
wellness budgets, as well as personal and team-level development budgets
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This is just scratching the surface– see our careers site for a more detailed
overview of our perks & benefits
Super.com [http://Super.com] is an equal opportunity employer. We do not
discriminate on the basis of race, religion, color, national origin, gender,
sexual orientation, age, marital status, veteran status, or disability status.
Accommodations are available on request for candidates taking part in all
aspects of the selection process. If needed, please notify our Talent
Acquisition Partner.
