The world’s top banks use Zafin’s integrated platform to drive transformative customer value. Powered by an innovative AI-powered architecture, Zafin’s platform seamlessly unifies data from across the enterprise to accelerate product and pricing innovation, automate deal management and billing, and create personalized customer offerings that drive expansion and loyalty.
Zafin empowers banks to drive sustainable growth, strengthen their market position, and define the future of banking centered around customer value.
Reporting to the Manager, Systems & Technology, the Technology Support Engineer will learn to grow, and contribute as part of a highly competent global team, supporting a leading-edge mixed cloud and on-premises environment. This role is accountable for maintaining the cloud applications and platforms as well as on-premises infrastructure for the organization. This role is responsible for identifying and resolving any issues in the domain delivering an excellent end-user experience.
This role will be based in Zafin Toronto office supporting Global IT operations.
What will you do?
Perform implementation, administration and support responsibilities for cloud applications,
platforms and systems including, but not limited to the below :
Microsoft 365
Microsoft Azure cloud
Microsoft End Point management / Intune
Windows and Linux technology stack
Active Directory
Atlassian products – Jira, Confluence
Network Administration (routers, firewalls, switches)
Security Patching & Vulnerability management
Backups and Restores
Maintain security, backup, and redundancy strategies
Provisioning of end users devices
Software distribution
Upgrades, repairs, and preventive maintenance on IT equipments
System security
Provide Help Desk support, including:
Provide support to end users experiencing hardware, software, and networking issues
on-site or via remote-access systems.
Incident response and service request management
Research, diagnose, troubleshoot and identify solutions to resolve system issues
Collaborate well with stakeholders across the globe and within the team to ensure
time-bound resolution of issues and service requests
Follow standard procedures for proper escalation of unresolved issues to the
appropriate internal teams
Ensure proper recording, documentation, and closure of support tickets as per IT
Service Management standards, adhering to SLA’s
Adhere to established Change Management process standards
Participate in Team Meetings, Project Sprints, and other collaborations.
Work on complex technical projects in an Agile environment.
End user training for employees
Prepare user documentation, procedures, and relevant training materials.
Assist in statistical data capture of key metrics for IT reporting
Research and report on new technologies that would help the organization to meet new and
ever-changing business goals and requirements.
Proactive issue remediation and service mindset to maintain excellent end user experience
What do you need to succeed?
Degree in Computer Science, Engineering or equivalent
1-3 years of proven working experience in the field of IT administration
This is a 100% in-office role. The selected candidate must work from the office every business
day. Remote or hybrid work arrangements are not available for this role.
Sound knowledge in cloud concepts and working experience in at least one cloud platform,
preferably Microsoft Azure
Experience in administering Microsoft 365 suite of applications
Solid experience with Infrastructure components (Compute, Storage, Networking,
virtualization)
Familiarity with Atlassian Jira and Confluence
Excellent troubleshooting skills with experience in issue triaging and resolution as per ITSM
standards
Must demonstrate excellent written and verbal communication abilities, with the confidence
to engage clearly and respectfully across all levels of the organization
Strong collaboration skills are essential. This role will involve working closely with our global
team, particularly with senior leaders across various functions.
Ability to build trusted relationships and manage diverse stakeholder expectations
A genuine passion for technology
A love for helping people and solving problems
An instinct to communicate and collaborate with others
A desire to work hard, learn, and grow
Ability to multi-task with strong attention to detail and follow-up skills
Strong work ethic and flexible to take on varied responsibilities
Relevant certifications in Microsoft 365 technologies, Microsoft Azure and Cloud Security
Nice-to-have:
Experience working with large enterprise IT environment
Experience with automation software
Experience with IaC (Infrastructure as Code) deployment
Experience with Containers (Docker / Kubernetes)
Scripting skills
Advanced knowledge on information security
Certifications :
AZ-900: Microsoft Azure Fundamentals
MS-900: Microsoft 365 Fundamentals
MD-102 - Endpoint Administrator
SC-200: Microsoft Security Operations Analyst
What’s in it for you
Joining our team means being part of a culture that values diversity, teamwork, and high-quality work. We offer competitive salaries, annual bonus potential, generous paid time off, paid volunteering days, wellness benefits, and robust opportunities for professional growth and career advancement. Want to learn more about what you can look forward to during your career with us? Visit our careers site and our openings: zafin.com/careers
Zafin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Zafin is committed to protecting the privacy and security of the personal information collected from all applicants throughout the recruitment process. The methods by which Zafin contains uses, stores, handles, retains, or discloses applicant information can be accessed by reviewing Zafin’s privacy policy at https://zafin.com/privacy-notice/. By submitting a job application, you confirm that you agree to the processing of your personal data by Zafin described in the candidate privacy notice.
