Knix is an award-winning intimate apparel and activewear brand that is
re-inventing intimates for real life. Through our innovative products and our
engaged community, we are empowering people everywhere to be unapologetically
free. Launched in 2013, we are one of the fastest-growing intimate apparel
brands in North America and are globally recognized as an innovator within the
apparel space. We reach over 3 million customers through our online stores,
Knix retail locations across North America and channels such as wholesale and
Amazon. We are revolutionizing the apparel industry with our best-in-class
customer experience, innovative products and brands Knix and Kt by Knix. Come
join us if you are looking for a purpose-driven and authentic career!
The Store Manager will lead, and develop a team of Assistant Manager, Leads, and
Associates who together create an inclusive environment for customers to explore
the Knix product line in-store while driving business results. Actively
listening to client needs and preferences, you lead your team in delivering an
exceptional customer experience from the moment our guests enter the store. You
are passionate about coaching and developing a team across all areas of the
business and have experience in eventing to further build a sense of community,
engage new customers, and continue to drive results. Ultimately you are a
people-first leader who can empower a high-performing team to continuously
exceed targets and create a world-class customer experience.
Full-time Permanent
Knix Store Location:3625 Shaganappi Trail NW P048, Calgary, AB T3A 0E2
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What's in it for you (Benefits and Perks)
- Competitive Pay - Base Salary plus Monthly Bonus, with performance based pay
increases.
- Health - Health benefits program that starts on your first day, and access to
a mental health & wellness platform that offers therapy and coaching sessions
- Family - A Parental Leave Top-Up Program up to 80% of your salary
- Savings and Retirement: Company GRSP Program that matches up to (3%) of your
pay
- Work Environment- A one-of-a-kind culture that is committed to fostering an
inclusive and diverse workplace where all our team members can bring their
whole selves to work
- Product Discount- Generous employee discounts that offer up to 50% on your
favourite Knix products
- Career Advancement- Monthly, quarterly, and semi-annual awards and
recognition and the opportunity to advance in your career - We are growing
FAST
About You
- You have a pulse on what Knix customers want and know how to attract, engage,
and delight them throughout the client experience.
- You thrive in a dynamic environment and have the ability to think on your
feet.
- You understand what we all experience in fitting rooms and are a natural at
making others feel comfortable.
- You have business acumen to support critical thinking, a bias for action when
decision-making, and an entrepreneurial mindset when problem-solving.
- You’re a people-first leader who empowers + engages their team to drive
business results.
- You’re passionate about our customers and inspired by Knix and our mission.
The Opportunity
- Proactively drive and increase sales volume through listening to guest’s
needs and through a solid understanding of Knix’s suite of products. Coach
and provide feedback to associates on maximizing sales while balancing
service.
- Strong understanding of KPI’s, what they are and how to influence them as
well as pivoting when required based on business needs. Review and
communicate the daily, weekly and quarterly store sales targets.
- Maintain operational excellence by training the team on cycle counting +
inventory management best practices to ensure accuracy of product counts,
timely receipt of shipment, and loss prevention.
- Ensure team members maintain the visual standards of the store at all times
to create a world-class shopping experience.
- Support the Marketing initiatives with on-the-ground execution of logistics
for special events through the use of marketing collateral
- Support with the openings and operations of future stores and pop-ups for
Knix, which may include but is not limited to onboarding and training of
staff, initial store set-up from an operational and merchandising
perspective, and event execution.
- Creating a memorable employee experience through orientation, onboarding, and
ongoing training + development.
Qualifications
- Previous experience in a retail management role leading a similar size team
and/or store volume.
- Ability to lead your team to drive business results and deliver excellence in
the customer experience.
- Proven experience recruiting, developing, and retaining a high performing
team who consistently meet and exceed store KPIs.
- The ability to problem solve and exercise appropriate decision-making to
produce optimal results.
- Experience planning + executing community events both in-store and
out-of-store is an asset.
- Open availability to ensure business needs are met including evenings,
weekends, and holidays.
Eligibility Requirements
- Must have the necessary work authorization to be legally employed in Canada
and be 18 years of age or older
- Ability to lift and handle packages weighing up to 25 lbs
- Ability to move efficiently through the store for long periods of time and as
needed for an entire shift.
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How we Hire
Our people are what make Knix, Knix! Our people are passionate and have a strong
belief in our mission. Our people are naturally curious and ambitious by nature.
Employees feel respected and supported at Knix. We take an inclusive and
equitable approach offering the same interview experience to every candidate we
meet with. Knix is an equal opportunity employer, we celebrate everyone and
their intersecting identities. We know and believe that diverse and inclusive
teams empower us to make better decisions and inspire innovation so that we can
better serve our customers and community. We are committed to providing
reasonable accommodations and will work with you to meet your needs. If you are
a person with a disability and require assistance during the application
process, please don’t hesitate to reach out! We celebrate our inclusive work
environment and welcome members of all backgrounds and perspectives to apply.
