About Metergy Solutions Inc. (“Metergy”)
As one of North America’s most experienced submetering providers, Metergy
Solutions has brought turnkey solutions to clients for over 20 years. Metergy
supplies, installs and remotely reads meters to measure individual suite
consumption of electricity, water, gas, and thermal energy in multifamily and
commercial buildings, and bills and collects the utility consumption.
Our innovative Submetering as a Service (SaaS) model generates long-term
recurring revenue and has been proven to reduce in-suite energy consumption by
an impressive 40%, significantly advancing our clients' decarbonization efforts.
This outstanding performance has enabled Metergy to issue green bonds and secure
green financing, fueling our sustained growth and creating extraordinary career
opportunities for our team.
As the #1 submeter provider in the New York and Canadian markets, and one of the
largest in North America, Metergy boasts over 850,000 contracted meters, issues
more than 2 million utility invoices annually, and employs over 400 dedicated
team members. Our successful acquisitions have consistently exceeded
expectations, unlocking immense growth potential.
Metergy is proudly a portfolio company of Brookfield Infrastructure Partners,
one of the world’s largest investors, owners, and operators of infrastructure
assets across the utilities, transport, energy, data, and sustainable resources
sectors. This partnership provides Metergy with access to substantial capital,
infrastructure investment expertise, and a global reach, positioning us for
continued success and innovation.
Our Mission
Provide building owners and occupants with accurate and reliable utility
consumption data through market-leading expertise in turnkey submetering and
billing, while fostering a workplace with inspired team members empowered to do
more good.
At Metergy, we don’t just believe in our people; we champion them. When
individuals feel valued, supported, and inspired to grow, incredible things
happen. That’s why we’re thrilled to be recognized as a Great Place to Work
[https://www.greatplacetowork.ca/en/certification-menu/certified-organizations-updated#certified-organizations2/view-sub-list-details70/65d7d76fe1ebcc0029de9d9a/] for
the second consecutive year! This achievement reflects our unwavering commitment
to building a workplace that’s respectful, inclusive, and high-performing.
Come be part of a team that leads with passion, thrives on positivity, and
delivers with precision. We’re proud of who we are and even prouder of where
we’re headed.
Position Summary
This position is accountable for enhancing the customer experience through
providing timely, helpful and professional assistance to customers who contact
us.
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Accountabilities:
- Responding to telephone service requests in a fast-paced environment on a
queue; incoming calls
- Participate in special projects and initiatives as assigned
- Ensure timely resolution of all inquires
- Electronic customer inquiries; Processing forms, applications and customer
service requests emails
- Researching, analyzing and providing resolution to customer billing
complaints
- Scheduling customer payment arrangements
- Recording and tracking detailed customer interactions and transactions
- Initiating and handling all inbound and outbound calls on delinquent
accounts
- Escalating accounts according to Collections policies and procedures.
- Displaying professional telephone etiquette when communicating with
customers
- Set up disconnections and reconnections
- Report preparation and analysis on outstanding balances
Qualifications:
- Clear and effective communication skills (Written and Verbal)
- Professional fluency in Spanish (Written and Verbal) is an asset but not
required
- Ability to manage conflict
- Utility, Telecom Industry experience is an asset
- Detail oriented, analytical and inquisitive
- Excellent customer service orientation and strong communication skills.
- Strong problem-solving skills.
- Detail oriented
- Ability to work in a fast-paced environment.
- Must have previous call centre experience in an inbound call centre
environment and/or experience with direct customer interaction in a
service-oriented environment.
- Minimum high school diploma or equivalent experience / training.
- Strong analytical / problem solving skills
- Ability to remain calm and professional in stressful situations
- Good keyboarding skills with experience with both Word and Excel software
- Experience working in multiple systems
- Ability to adapt to a changing environment
- Strong organizational and prioritization skills
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Benefits & Perks
• 100% company covered heath and dental benefits from day 1
• Plan for retirement with Deferred Profit Sharing Plan (DPSP) and RRSP Matching
• Grow with us! We cover annual fees for your professional designation
• Paid personal and sick days on top of your vacation
• Summer hours to enjoy the weather
• Company sponsored social events & more!
Metergy’s recruitment process includes accommodation for applicants with
disabilities. All accommodations will consider the applicant’s accessibility
needs due to disability and are available upon request.