Part-Time Front Desk Associate - Richmond Hill

Myo • Toronto, Golden Horseshoe • 6d ago

We’re excited to hire a part-time Front Desk Associate (FDA) for Myo - Markham!

?? Myo - Richmond Hill (10785 Leslie St Unit #303, Richmond Hill ON)

Front Desk Associates (FDA) at Myo are responsible for providing exceptional service and hospitality, managing all aspects of clinic front desk operational tasks, and providing consistent support to our team of clinicians treating at each clinic.

?? The ideal candidate will have availability for 3 shifts/week [PM shifts and weekends].

Who We Are

Myo is modern physical therapy to futureproof your body. Through 1:1 expert care, our team of physiotherapists, chiropractors, and massage therapists use full-body awareness and proactive insights to intercept injury, reduce pain, and improve your every day.

Join us in our mission to raise body IQ globally! #FutureproofYourBody

What You'll Do

Provide all clients exceptional service and hospitality in line with Myo standards
Introduce new clients to our service offerings with clear, on-brand messaging via phone, walk in, written communication
Constantly monitor and manage the clinic schedule including implementing best practices around shift optimization, initial booking strategy and waitlist management
Ensure all claims, invoices, transactions are submitted and filed accurately
Maintain clean, consistent client notes for seamless service to each client
Consistently monitor and maintain clinic organization and cleanliness: this may include regular sanitization of the space, cleanup of movement tools and equipment, wipe down of surfaces, replenishment of therapist pods and treatment rooms, and other necessary tasks
Engage in any tasks related to client follow up, business driving or marketing initiatives as assigned
Maintain consistent communications with all other FDAs and clinic staff to ensure seamless handoff from one shift to the next
Share insights from daily shifts, therapists and client feedback to Operations Lead as relevant

Who We're Looking For

You have 1+ years of experience working in a customer service and/or hospitality role
You demonstrate exemplary hospitality and client service skills — you go the extra mile to make every interaction feel thoughtful, personalized, and welcoming
You have experience in sales and/or closing sales — experience with membership or service-based sales is a strong asset
You are confident in communicating value and helping clients understand the long-term benefits of our services
You must be able to work a minimum of 3 shifts per week
You care deeply about creating positive, seamless experiences for every client who walks through our doors
You take pride in maintaining a clean, professional, and presentable workspace — because you know the little details make a big difference
You’re passionate about what we do and can clearly articulate our mission and services with confidence and clarity
You perform your role with care and consideration for business-driving strategies like rebooking and maximizing schedule utilization
You thrive in a fast-paced environment, staying calm and focused even when things get busy
You’re innately curious — always seeking ways to solve problems, answer questions, and improve
You bring your authentic self to work every day and make your voice heard within the team

Myo Benefits + Perks:

100% Employer-Paid Extended Health Benefits for all full-time employees (must work a minimum of 30+ hours/week to qualify)
Group RRSP with Profit-Sharing Employer Match
Discounted Pet Insurance through SPOT
Complimentary paid staff treatment sessions
Bonus payout for referral of new team members
Employer-paid Mental Health Support through Homewood

\n $18.50 - $21.50 an hour \n

Apply today - here's what you can expect

Our Hiring Process

We believe in creating a thoughtful and engaging hiring experience—just like the client experience we provide at Myo. If your application is selected, you'll have the opportunity to meet with our Operations Lead for a great conversation about your background in client services, your accomplishments, and what drives you.

This is also your chance to dive deep into your customer service and administrative experience, align with our values, and explore how you can grow with us. Plus, you'll get to see our beautiful clinic firsthand and get a feel for the vibrant environment you’d be a part of!

We’re excited to meet you and explore the possibilities together!

Why Myo?

At Myo, we offer a dynamic and collaborative environment where exceptional service meets meaningful impact. As a Front Desk Associate, you’ll be the face of our clinics—creating a welcoming atmosphere, supporting our clinicians, and ensuring every client has an outstanding experience.

Join us in helping people move better, feel better, and Futureproof Their Bodies.

Core Values and Principles

At the heart of our operational ethos lie our core values, encapsulated by a commitment to: