Job Summary:
Oversee with excellence a team of field colleagues to train, mentor and support in achieving client and team KPI’s
Responsibilities and Duties:
Deliver on Client’s strategic strategy
Oversee a field team of 30+ colleagues
Recruiting – conducting interviews, job offers, completing contracts for team
Training delivery – in-field coaching days (60% of field team completed each month), conduct regular team meetings and effective team/rep communication
Weekly review with Regional Manager
Oversee the day to day logistics of the team
Reporting, communication, objective setting, coaching, team/rep motivation and assessments
Build strong working relationships with your Client, team and National Manager
Become an expert on your client’s products, strategy and market place
Simultaneously manage multiple projects through effective time management and agreed to business priorities
Responsible for quality coaching and retention of team.
Bi Weekly ADP approval for Team
Achieve coverage and execution targets KPI’s as outlined and agreed to with Client
Coordination, development and conducting of new rep training (30/60/90 day plan) that delivers consistent quality in field execution and reporting
Assist as needed on special programs /tasks
Minimize/eliminate vacancies - manage ongoing to ensure that Client coverage is not impacted.
Reliable key contact for all Reps to address project questions and concern they may experience
Look over Manual orders for accuracy and get any errors changed with client or colleague on a daily basis
Monitor clients What’s App on Brand momentum’s end, as all client’s management has access
Territory Adjustments when appropriate timing
Call Report transfer’s when needed
Direct contact for field support needs with the Ontario & Atlantic Region
Core Competencies:
Hard Skills:
Significant Sales experience, including consumer-packaged goods with exposure to major customers
Experience overseeing a team of sales/merchandising colleagues
Must be computer literate including familiarity with Outlook, Word.
Valid driver’s license
Must demonstrate drive and passion, be a forward thinker, creative and have interest in coaching/supporting others.
Strong customer focus, with the ability to understand key business drivers
Soft Skills:
Solid interpersonal, oral and written communication skills with proven organizations skills.
High level of attention to detail and accuracy
Thrives in a fast paced and ever changing environment with the ability to multi-task and realign objectives on the move
Proven sales and territory management skills
Approachability
Integrity and Trust
Creativity and Innovation
Results Driven
Elicit optimal task performance levels from team members
Key Performance Indicators (KPI’s):
98% Coverage
Manage turnover
