Your Opportunity at ARC’TERYX:
You are the face of the brand on the retail floor, delivering an unforgettable
experience to our guests. You are the inspiration behind our brand’s evolution,
as we continue to commit to bold objectives both in stores and in our
communities.
You are product-obsessed and seek any chance to get outside to experiment and
learn firsthand how our product performs. You prioritize your connection with
nature and celebrate others doing the same. You authentically share product
knowledge with guests and recommend products based on their interests and needs.
You prioritize your own development, personally and professionally, and
celebrate the achievements of others. You recognize that we create a better
world, together.
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As a Product Guide at Arc’teryx, here’s what you’d be doing:
- Delivering a best-in-class brand experience to our guests through sharing
technical product knowledge and supporting with problem solving
- Building a strong understanding of our products and seamlessly weaving this
information into guest interactions in an authentic way
- Championing Arc’teryx as a brand ambassador both in-store and in the
community
- Developing your passions both in and out of the store with the support of the
team
- Supporting in elevating the guest experience by working with the store
leadership team on projects and brand initiatives
- Providing feedback on merchandising and in-store experience to help drive
sales
- Maintaining an open, collaborative relationship with your team and store
leadership
- Supporting with and participating in various store tasks as assigned by the
leadership team
- Answering store phones and responding to voicemails and store emails; on
occasion, this could include responding on the Epicenter social media
channels
- Utilizing the Point-of-Sale system to accurately and efficiently process
guest transactions, including warranties, Used Gear trade-ins, purchases, and
returns
- Receiving and unpacking boxes for inventory as required (boxes can weigh 5 -
30 lbs)
Are you our next Product Guide?
- You are passionate about delivering exceptional customer service
- You love to have fun at work, and hold yourself accountable to what is
required of you
- You are self-motivated, and enjoy problem solving
- You remain highly flexible and adaptable when faced with ambiguity
- You effectively balance autonomy and collaboration
- You inspire breakthrough thinking and continuous improvement
- You seek the best (sometimes not the easiest) solutions, with an unwavering
commitment to do what is right
- Your passion for your work is paralleled by your passion for getting outside
and living it
Expectations:
- All employees are expected to be available to work “Black Friday” (the day
after US Thanksgiving) and from the second week of December until the end of
the holiday season, to be defined each year based in part on the time period
guests are permitted to return holiday merchandise, on an annual basis.
- You are fully accountable for and oversee the execution of all deliverables
on the Product Guide Role and Responsibilities document
- Under the direction of the Store Leads, Store Manager and Assistant Manager,
you perform/complete other additional projects, duties, and assignments as
required and/or by request
Availability Requirements:
- You are available for a minimum of one open, one close and one weekend shift
each week
- Your availability must reflect the needs of the business, which may change
from time to time at the discretion of the Store Manager
- Full Time – 30- 40 hours per week (5 days per week)
- Part Time – 10- 30 hours per week (2-4 days a week)
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$19.70 - $22.60 an hour
A reasonable estimate of the pay range is CAD$19.70 [http://19.70] - CAD$22.60
at the time of this posting. Within the range, individual pay is determined by
factors such as job-related skills, relevant experience, education and/or
training.
Please note that the range details above reflect the base pay only and does not
include our competitive bonus program and benefits that we offer.
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Details:
Compensation:
Hourly
LI-Onsite
Equal Opportunity
Arc’teryx is committed to actively creating and fostering a culture of
inclusivity where voices are heard, people are seen, and values are respected.
We care about the uniqueness of our applicants, employees, and guests, and we do
so in a safe space fueled by curiosity and acceptance.
Creating an inclusive workplace is connected to our core value Do Right while
also having the added benefit of helping make our business better. We believe
inclusion helps us to create a healthier, happier workplace, drive creativity
and innovation, and reflect the communities where we operate.
All applicants, employees, and guests can expect equality of opportunity and
fair treatment in alignment with our values.
Leave it Better
We believe that the mountains transform us, that how we adventure matters, and
that there’s always a better way.
Join us in creating positive change in ourselves, our communities, and the
world.
Live it. Get out there - the mountains make us better
Disruptive evolution. In pursuit of better. Always.
Commit. We set bold objectives and see them through.
