We are looking for a Front-Counter Sales Representative who will strive to
create a welcoming environment for our customers and respond to inquiries. Do
you have experience providing service quotes, processing sales transactions, and
being a product and service expert, among other responsibilities?
Key Highlights of this role
- Strong communication skills and a willingness to learn to enhance customer
interactions.
- Passion for the automotive industry to build rapport and promote product
knowledge.
- Effective resolution of customer concerns to ensure satisfaction.
- Willingness to be cross-trained for increased versatility and team
contribution.
Why Kal Tire?
- Our aim is that the career of every team member is supported by quality
leadership, training, and opportunities for advancement.
- We offer a structured work schedule and pride ourselves on our supportive and
safe work environment. This position pays $18.86/hr. We offer a clear path
for career advancement with wage increases along the way.
- Comprehensive Benefits: Access medical, dental, and vision benefits, along
with an Employee Assistance Program.
- Financial Security: Participate in a defined contribution pension plan and
group RRSP matching program.
- A team member discount program that offers discounts on tires, services and
more.
Day to Day responsibility
- Provide outstanding customer service skills with a genuine desire to deliver
excellent customer service experiences.
- Greet and direct customers with a professional and enthusiastic attitude to
achieve positive outcomes.
- Answer incoming calls while handling customers' inquiries, concerns, or
questions.
- Proven ability in an inside sales and/or counter sales environment; can
provide product knowledge and information to customers in a confident and
friendly manner.
- Ability to provide detailed pricing terms and prepare and present customer
quotes.
- Efficient and detail-orientated data entry skills are required to enter
appointments and orders into POS/internal systems.
Qualifications and Success
- You are interested in the automotive industry and like working within a
high-energy, fast-paced team environment.
- You have exceptional customer service skills.
- You have 2 years of experience in customer service, counter, or inside sales
roles (preferred). You have a demonstrated understanding of the automotive/
related industry and an aptitude for learning product knowledge.
- Familiarity with consumer behavior principles.
- Effective problem-solving, planning, and organizing skills.
- You like being active throughout your day and have no problem lifting 30-50
lb. tires around as needed.
- You are always safety conscious, wear your required PPE and follow safe work
protocols as instructed.
Our Inclusive Culture
At Kal Tire, we're dedicated to creating a workplace where everyone feels
valued, included, and empowered to succeed. We believe in the strength of
diverse perspectives and skills. We encourage applications from candidates of
all backgrounds, identities, and experiences.
Hiring Process
Upon shortlist, you will be contacted by a member of our recruiting team and
invited to a telephone interview, successful candidates will then have the
opportunity to meet and interview with members of our leadership team over MS
Teams and/or in person.
To be considered for this position at this time, candidates must be legally
eligible to work for any Canadian employer. A Canadian Criminal Record Check may
be required for certain positions as part of the final stages of the hiring
process.
