At TTEC Digital, we coach clients to ensure their employees feel valued, and
fully supported, because an amazing customer experience is an employee first
process. Our vision is the same, a place where employees know they can thrive.
The NICE CXone Senior Engineer is responsible for the overall development,
testing and delivery of the NICE CXone software platform. This is a hands-on,
highly technical role for resources skilled in both business and technical
consulting experience. You will be tasked to implement the NICE CXone software.
Technical experience with various Contact Center technologies including NICE
CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems will be required. Key
responsibilities include all tiers of the technology, including (but not limited
to) design and development of our products and features, unit testing, code
reviews, resolving defects encountered during the QA cycle, supporting the
production environment, and assisting other developers in a team environment
utilizing agile or waterfall development processes.
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What You'll Be Doing
- Recognized as an external and internal thought leader within CX
transformation, Process Automation Digital Transformation, and Omnichannel
technologies.
- Exercises wide latitude in determining objectives and approaches to
engagements.
- Influences client leadership to establish overall business relationship and
engagement strategy. Is primarily client-focused; however, does have some
responsibility for internal functional matters and partner engagements.
- Works on issues that impact design/selling success, future concepts, and
product offerings.
- Ability to mentor Software Engineers
- Work as a member of the TTEC Digital project team to enhance and improve
software written in one or more of the following languages: CXone Studio, C#,
ASP.NET [http://ASP.NET]
- Design and present projects to improve current process and overall platform.
- Code and test projects.
- Deliver high-quality software on time.
- Attend meetings and training as required.
- Work with system analysis and project management for the successful
completion of a project.
What You Bring to the Role
- Bachelor’s degree in computer science, IT, or engineering preferred.
- 5 or more years’ experience in NICE CXone and UC environments.
- 3 or more years of software development, to include design, custom and common
coding (JavaScript, Python, Java, C++), and testing of real time systems.
- Experience with enterprise level CCaaS architecture for complex business
needs.
- Network infrastructure experience.
- Experience creating and presenting to executive level stakeholders (technical
and non-technical).
- Team Player
- Desire to work in a fast-paced environment.
- Excellent customer-facing presentation skills with the ability to develop new
solution pitches, value propositions, and demo experiences.
- Existing knowledge and/or industry certifications for NICE CXone and process
automation technologies
- Contact Center as a Service (CCaaS) software management and domain
experience.
- NICE CXone and CXone Studio Experience
- 1-3 years of ASP/.NET experience (C#, VS.Net [http://VS.Net], XML, Web
Services, etc.)
What You Can Expect
- Benefits available to eligible employees include the following: Medical,
dental, vision, tax-advantaged health care accounts, financial and income
protection benefits, paid time off (PTO) and wellness time off.
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About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions
that fuel the exceptional customer experience (CX). Our sister company, TTEC
Engage, is a 60,000+ employee service company, with customer service
representatives located around the world. TTEC Holdings Inc. is the parent
company for both Digital and Engage. When clients have a holistic need, they can
draw from these independently managed centers of excellence, TTEC Digital and
TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To
Work 2024-2025 certification based on outstanding employee experience across 14
countries.
TTEC is a proud equal opportunity employer where all qualified applicants will
receive consideration for employment without regard to age, race, color,
religion, sex, sexual orientation, gender identity, national origin, disability.
TTEC has fully embraced and is committed to expanding our diverse and inclusive
workforce. We strive to reflect the communities we serve while delivering
amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you
would succeed in the role above, please take a moment and share your
qualifications.
As part of our commitment to fair and efficient hiring practices, TTEC Digital
uses artificial intelligence (AI) tools to help screen applications and match
candidates to job requirements. These tools assist our human recruiters but do
not make final hiring decisions.
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