Manager, Client Services (Canada West)

StackAdapt • Vancouver, Metro Vancouver Regional District • 2d ago

StackAdapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision. With 465 billion automated optimizations per second, the AI-powered StackAdapt Marketing Platform seamlessly connects brand and performance marketing to drive measurable results across the entire customer journey. The most forward-thinking marketers choose StackAdapt to orchestrate high-impact campaigns across programmatic advertising and marketing channels.

StackAdapt is hiring a Manager of Client Services (MCS) to join our Revenue team in Western Canada. Reporting to the VP of Client Services, this is a key leadership role focused on building and scaling a high-performing team of Account Managers. You'll drive account retention, uncover growth opportunities, and ensure we're delivering best-in-class service to our clients. As the first MCS in the region, you'll play a critical role in shaping team culture and helping fuel StackAdapt’s continued growth across Canada. This is a great opportunity for someone with a strong foundation in RTB/programmatic media buying, who’s excited to act as a senior strategic partner and help drive results, and solve complex client challenges.

StackAdapt is a Remote First company although we are requiring candidates be located in Western Canada, with a strong preference of someone in the Greater Vancouver area or Greater Calgary area.

What you'll be doing:

The MCS will lead a team of Account Managers (AMs) ensuring alignment with company objectives and fostering a collaborative environment focused on account retention, revenue expansion, and proactive growth strategies
Track, monitor, and evaluate quarterly revenue targets given to each AM on the team, where account retention and growth are the main objectives.
Coach the AMs to make strategic plans to achieve objectives and capitalize on opportunities within their portfolios, while providing proactive help with the team’s largest and high-potential accounts. Reinforce a commercial mindset within the team, ensuring AMs are empowered to own the full client lifecycle, from onboarding through renewal and expansion.
Lead hiring, onboarding, and performance-planning efforts to build a high-performing, client-first team culture, ensuring each team member has an individualised growth plan.
Identify opportunities to increase efficiency within the team, such as the development of tools, procedures or processes, or team education.
Work with other department leads representing the Client Service team’s best interests, sharing feedback and providing ideas to bring solutions to any relevant issues
Oversee major client initiatives and build strong relationships with key customers, acting as a senior point of contact and strategic consultant.
Provide in-depth client consultation on StackAdapt DSP, including campaign setup, performance insights, optimization strategies, and new growth opportunities to meet KPIs.
In-person and virtual meetings, presentations, Quarterly Business Reviews and training/education
Travel as necessary

What you'll bring to the table:

3+ years of experience managing a team, with a proven ability to lead from the front and inspire high-performing teams
5+ years of experience in account management, planning, and execution in the programmatic advertising space
Deep knowledge of Real-Time Bidding (RTB) and programmatic advertising, including hands-on experience with DSPs and Ad Networks
Experience using platforms like Google Ads, Facebook Ads, or other DSPs in a self-serve capacity
A strong track record of managing client relationships, driving revenue growth, and delivering measurable results
Ability to grasp and communicate technical concepts, with platform expertise and comfort navigating complex ad tech solutions
Proven success in overcoming challenges, making data-driven decisions, and designing creative, scalable solutions
Strong cross-functional collaborator who can influence and drive adoption of new processes and ideas
Detail-oriented and highly organized, with excellent time management skills
Proactive, solutions-oriented, and comfortable working in a fast-paced, evolving environment
Strong written and verbal communication skills with an ability to build trust and alignment across teams
A genuine interest in digital advertising and an eye on emerging trends and innovations
Huge bonus if you've used StackAdapt!

StackAdapters enjoy:

Highly competitive salary + commission structure
RRSP/401K matching
3 weeks vacation + 3 personal care days + 1 Culture & Belief day + birthdays off
Access to a comprehensive mental health care platform
Health benefits from day one of employment
Work from home reimbursements
Optional global WeWork membership for those who want a change from their home office
Robust training and onboarding program
Coverage and support of personal development initiatives (conferences, courses, etc)
Access to StackAdapt programmatic courses and certifications to support continuous learning
An awesome parental leave policy
A friendly, welcoming, and supportive culture
Our social and team events!

StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with (if you’re comfortable, let us know your pronouns), you are welcome at StackAdapt. If you have any requests or requirements to support you throughout any part of the interview process, please let our Talent team know.

About StackAdapt

We've been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We've been awarded:

Ad Age Best Places to Work 2024 [https://blog.stackadapt.com/stackadapt-named-ad-ages-best-place-to-work-2024?utm_source=linkedin&utm_medium=organic_social&utm_campaign=ad-ages-best-place-to-work-2024&utm_content=blog]

G2 Top Software and Top Marketing and Advertising Product for 2024 [https://blog.stackadapt.com/g2-2024-best-software-awards]

Campaign’s Best Places to Work 2023 for the UK [https://blog.stackadapt.com/2023-best-places-to-work-uk]

2024 Best Workplaces for Women [https://blog.stackadapt.com/best-workplaces-for-women-list] and in Canada [https://blog.stackadapt.com/2023-best-workplaces-in-canada-list] by Great Place to Work®