Role Specific Information Job Description About the Role In this role, you will execute sales floor merchandising, pricing and recovery and deliver excellent customer service. What You’ll Do Execute store merchandising standards following merchandise and visual guidelines for product presentation in a timely and accurate manner Remerchandise and replenish salesfloor as necessary based on sell through and seasonal changes with a focus on customer experience Engage customers by greeting them and offering assistance with products and services Execute pricing activities (e.g., price changes, sign changes, ticketing) accurately and in a timely manner Prevent loss by following all product protection standards Support and partner with other associates on merchandising incoming product All associate roles at Kohl’s are responsible for: Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture Exercising good judgment and discernment when making decisions; taking appropriate partners as needed Demonstrating a customer service mindset, anticipating customer needs and satisfactorily resolving issues Supporting point of sale and customer service departments to deliver speed of service transactions while creating a compelling customer experience Meeting or exceeding individual goals (e.g., productivity, credit, loyalty) Accomplishing multiple tasks within established timeframes Following company policies, procedures, standards and guidelines Maintaining adherence to company safety policies for the safety of all associates and customers Receiving, understanding and proactively responding to direction from supervisors/managers and other company personnel Other responsibilities as assigned What Skills You Have Required Excellent customer service skills and ability to multi-task with strong attention to detail Verbal/written communication and interpersonal skills No retail experience required Must be 16 years of age or older Flexible availability, including days, nights, weekends, and holidays Preferred Client facing retail or service industry experience Essential Functions The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl’s may revise this job description at any time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship. Ability to perform the accountabilities listed in the “What You’ll Do” Section. Ability to satisfactorily complete company training programs. Ability to comply with dress code requirements. Basic math and reading skills, legible handwriting, and basic computer operation. Ability to operate and communicate on multiple frequency devices, handheld scanners, and other technology equipment as directed. Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company. Perform work in accordance with the Physical Requirements section. Physical Requirements Must be able to lift up to 50 lbs. frequently and occasionally over 50 lbs. with a two person lift. Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push and pull on a frequent basis. Ability to stand/walk for the duration of a scheduled shift. Ability to visually verify information and locate and inspect merchandise. Ability to comply with health and safety standards. Pay Range: $14.00 - $20.20 Kohl’s offers a variety of benefits to associates depending on full-time/part-time status and work hours, including: WORK LIFE BALANCE (PTO, Vacation Buy Program, Parental Leave), HEALTH & WELLNESS (Medical, Dental, Vision and other short and long term disability programs, Emergency health and wellness programs such as Accident Protection Plans, Critical Illness Plans and more), SAVINGS & RETIREMENT BENEFITS (401k, Flexible Spending Accounts and associate discount programs with Kohl’s partners), INSURANCE PROGRAMS (Life Insurance for you, your family or your pet, as well as other protection programs), and LIFE EVENTS (Legal and adoption assistance benefits). Our purpose at Kohl's is to take care of families' realest moments. Kohl’s has been caring for families for more than 60 years, both the unique and diverse families that shop us every day and the Kohl’s family we all belong to. Caring is something that is core to who we are as a brand, and we believe that truly caring means being there for the good stuff, the bad stuff and the real stuff. Kohl’s is committed to creating a healthy and safe workplace for our associates. We seek out talent that shares our values and strive to support their journey toward fulfillment at work, at home and within our communities.
