The Solution Manager will play a critical role in designing, developing, and optimizing our travel and expense management technology. This role requires a deep understanding of workflow and process architecture, coupled with a strong software engineering background, database skills, and proven leadership skills, to deliver efficient and user-friendly solutions that meet the needs of our clients. Position Responsibilities: Define and communicate the solution vision and strategy for the employee expense management platform. Develop and maintain the technical product roadmap, ensuring alignment with business goals and customer needs. Work with business partners to prioritize and manage the product backlog, working closely with development teams to deliver high-quality features and improvements. Workflow and Process Architecture:Design and optimize workflows and processes to improve the efficiency and effectiveness of the expense management system. Work closely with collaborators to collect needs and translate them into functional specifications and user stories. Evaluate current processes and see opportunities for automation and improvement. Work closely with cross-functional teams, including developers, QA, and business partners to ensure successful product delivery. Facilitate communication between technical and non-technical collaborators, ensuring a clear understanding of product features and capabilities. Report solution updates and progress to senior management and other collaborators. Offer technical mentorship and support to development teams, ensuring alignment with architectural standards. Stay up-to-date with industry trends and new technologies that can be brought to bear in the travel and expense management platform. Evaluate and integrate third-party solutions and tools as needed to improve product capabilities. Engage with customers to understand their needs and gather feedback to inform product development. Ensure the product delivers a seamless and intuitive user experience for end-users managing expenses and reimbursements. Required Qualifications: 5+ years of experience in product ownership or management, with a focus on workflow and process architecture. Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent experience. Knowledge of modern technology stacks, particularly within the Azure ecosystem, microservices using Azure Kubernetes Service (AKS), SQL Server, Python, and automation tools such as Azure Data Factory. Demonstrated proficiency in enterprise-level technologies, such as ERP systems, SaaS solutions, and APIs, with a focus on using these tools for efficient product development and integration. Experience integrating complex systems, particularly in HR and Finance environments, ensuring seamless data flow and process efficiency across platforms. Preferred Qualifications: Strong understanding of agile methodologies and experience working in agile development environments. Excellent analytical, problem-solving, and decision-making skills. Strong communication and interpersonal skills, with the ability to work effectively with diverse teams. Familiarity with tools such as Informatica and CA Workload Automation would be an asset. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our distributed team, we’ll support you in crafting the future you want to see! About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com. Referenced Salary Location Toronto, Ontario Working Arrangement Hybrid Salary range is expected to be between $94,220.00 CAD - $174,980.00 CAD If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions. We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/.
