Otter Co-op is now hiring a Full-Time Liquor Store Assistant Manager at
our Angry Otter Liquor @ Dundarave located in West Vancouver, BC.
Who we are:
Otter Co-op is a diverse and growing organization, serving the Lower Mainland,
Fraser Valley and BC Interior since 1922. With over 100 years in business and
over 1000 in our team, we are proud to be a locally owned and community minded
member of the neighbourhoods we live, work and play in. We operate three food
and pharmacy stores (including one with a fashion and hardware department),
thirty Angry Otter liquor stores, two feed mills, two bulk petroleum facilities,
the Angry Otter Tap & Forno and Brewery in North Vancouver, the Highwayman Pub
in Abbotsford, the Highwayman pub in South Surrey and twenty-five gas
station/convenience stores. To learn more about who we are and how you can help
bring our brand to life, visit us at www.otterco-op.crs
[http://www.otterco-op.crs/].
What you’ll do:
The Assistant Liquor Store Manager supports the Liquor Store Manager in
directing the day- to-day store operations by providing quality products and
services in our store. As a leader of people, you will bring a positive
approach; show initiative and drive results. The ideal candidate will be someone
who can build and maintain relationships with both guests and team members,
complimented by their skill set that includes organization, attention to detail,
conflict resolution, critical thinking, and strong office administration
skills.
- Assist with overseeing daily store operations and management in accordance
with company policies, procedures, and overall expectations
- Provide direction and leadership to continue to build an outgoing, positive,
highly motivated team
- Receive product orders, keep the warehouse clean and organized, and ensure
that stock is rotated appropriately
- Following up and meeting with suppliers to support the Store Manager
- Assist with creating and entering weekly department schedules to maintain
store staffing levels that will meet the needs of our guests, while operating
within budgeted wage costs
- Assist with daily review and approval of payroll time cards in Kronos
- Assist with recruitment, onboarding, retention, training, development and
performance management
- Participate in periodic inventory, including physical counts, data entry and
reviewing reports for discrepancies
- Ensure the store’s merchandising and program standards are being
implemented, measured, managed and maintained
- Ensure the store’s housekeeping, sanitation and maintenance
schedules/standards are managed and maintained
- Handle guest inquiries and complaints in a timely and professional manner
- Provide leadership in the areas of Occupational Health and Safety (OH&S) and
ensure that policies are being followed
- Contribute to the Team in living the Corporate Values of Integrity, Community
and Excellence
- To perform other duties as assigned
Why it matters:
Our team provides a range of products and services to support our member-owners.
Through the work that we do, we help to build, fuel, feed and grow Western
Canadian communities together.
Who you are:
You are looking for a career in Customer Service Management and:
- 3+ years’ experience Retail Guest Service, liquor industry experience
preferred
- Previous experience in leading and managing people in a busy retail
environment a strong asset
- Valid Serving it Right Certificate required; WSET 1 or 2 designation an asset
- Strong passion for the Liquor Industry and providing an exceptional shopping
experience for Guests
- Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and the ability to
manage computer files efficiently
- Solid basic math skills and ability to read and understand financial reports
- Effective interpersonal, leadership and communications skills
- Self-starter with motivation and ability to work in a busy environment
- Effective planning, organization, and time management skills
- Strong critical thinking, analytical and problem-solving skills
- Demonstrate the ability to maintain relationships both internally and
externally to support the organization
- Enjoy working with the public and strive to provide a consistent and superior
guest service experience
- Must have open availability and be able to work a variety of shifts, 7 days a
week including early mornings, afternoons, late evenings, weekdays, weekends,
and stat holidays
- This position is based at the AOL @ Dundarave, though it may require on some
occasions to travel and work at other locations as business needs arise
What’s in it for you:
- Competitive Wages
- Annual bonus program for all eligible team members
- For eligible positions: comprehensive benefits package and an employer
matched pension plan
- Team discount on Gas, Liquor, Food, Fashion, Hardware, Feed & Restaurant
purchases
- Co-op Membership with an annual dividend payment on qualified purchases
- Education Assistance Program
- Learning opportunities, to grow and develop and to foster a culture of
teamwork and innovation
Otter Co-op is committed to a diverse and supportive working environment based
on our Core Company Values of Integrity, Community and Excellence. We embrace
diversity and inclusion, and we’re working to create a workplace that is as
diverse as the communities we serve. We support and provide an environment that
allows all to bring their whole selves to work.
All successful candidates will be required to undergo a background check.
We thank all candidates for their interest; however, only those selected to
continue in the recruitment process will be contacted.
Posting Date: July 28, 2025
Position Salary at Time of Posting: $46,520 - $54,729/annual
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keywords: liquor, operations, manager, team leader, business development,
supervisor, key holder, retail, sales, beer, wine, spirits, brand ambassador,
merchandiser, bar, pub, taphouse, Sommelier, Prud'homme, Cicerone, WSET, Craft
Beer, winery, brewery, server, bartender, host, hostess, front of house
