We’re Quandri, our mission is to unlock the world’s insurance data so brokerages and agencies can best serve their clients. Our Renewal Intelligence Platform is designed to help brokerages save time, increase profitability, and drive better outcomes for their staff, clients, and business.
We saw 3x ARR growth last year and have plans to continue to grow both revenue and our team this year. Named one of LinkedIn’s Top Canadian Startups in 2024, we have already made a big impact on the insurance industry. However, what matters most is making our customer’s lives better one renewal at a time. We want you to be a critical part of that journey! We’re a hybrid company, with ? of our team in Vancouver and the rest distributed. For those in Vancouver, we have an office in Gastown that we expect people to be at three days a week. We understand both the advantages of some flexibility around personal lives, and the positive interpersonal effects of in-person collaboration.
Running a profitable personal lines book of business is harder than ever for insurance brokerages. Market conditions, rising costs, talent shortages, and staffing constraints are just some of the challenges that hinder profit margins, scalability, and exceptional client service. Trusted by 5 of Canada’s top 10 brokerages, Quandri is transforming the renewal process with AI-driven automation, enabling proactive workflows and delivering data-driven insights.
Today’s renewal process is often reactive, with brokers focusing on clients who request help rather than adopting a proactive, data-driven approach. Quandri is revolutionizing renewals by offering a platform that uses AI and automation to streamline operations. This allows brokerages to retain more business, enhance client and staff experiences, reduce E&O risk, and boost sales through upselling and cross-selling.
Are you looking to make an impact in your next role? How about transforming an entire industry? At Quandri, we’re unlocking new frontiers in insurance. To do that, we model our culture as a crew of interstellar astronauts. As Quandronauts, we’re committed to building a company that is diverse and multi-faceted. We’ve raised venture capital from top US and Canadian investors to help us achieve our mission, and are now scaling to achieve this.
About the Role:
The Senior Implementation Manager is responsible for implementing Quandri products for a wide range of customers, from SMB to Enterprise. In this role, you will lead at all stages of the implementation journey for both new and existing customers. You will leverage your past experience leading software implementations that enable customers to achieve outstanding results from their partnership with Quandri.
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What you'll do:
Manage and take ownership of assigned customers implementation projects from start to finish
Lead and coordinate all implementation activities, both with the customer and our internal teams, ensuring there is a clear project plan to support successful and on-time deployment
Lead with exceptional communication practices, ensuring customers understand next steps, joint accountabilities and completion timelines
Coordinate handoffs from Sales to Implementation, taking ownership to ensure all required information is transferred and documented from sales
Coordinate handoffs from Implementation to CSMs, ensuring we have well documented customer requirements, goals and success metrics
Effectively manage and communicate changes in project scope or schedule
Run engaging knowledge sessions and facilitate adoption of our solutions within the brokerage
Utilize internal tools such as HubSpot, Google Sheets and Asana to track all Customers in deployment and their progress
Maintain and improve implementation progress tracking to support reporting on KPIs and OKRs
Provide resource planning feedback and deployment timelines forecasting
Work with the Product team to continually improve customer time-to-value, and identify product related challenges and opportunities
Identify change management opportunities to improve user training and adoption
Work with internal team members to develop implementation assets and documentation
Become an expert in our products and learn required technical details to successfully implement our products
Understand the fundamentals of the insurance brokerage operations
Understand the basics of the various coverages that a personal lines broker may offer on a policy
Understand key elements of the BMS systems our customers use that are relevant to our implementation
Provide insights and feedback from our customers to the Customer Success team to help shape customers’ success plans
Provide insights and feedback from our customers to the Product team to help our roadmap
Submit feature request forms to Product teams as required
What you'll have:
3+ years of experience with SaaS implementations
Preferred: Experience working with or implementing BMS systems
Outstanding project management skills and effective use of project management tools
Strong technical aptitude and curiosity to understand systems
Experience working with product and engineering teams to deliver implementations
Experience managing change management activities by clearly communicating the implementation process and providing amazing support and user training
Proven ability to convey technical subject matter to non-technical audiences
History of delivering exceptional customer service
Highly-developed written/verbal communication skills
Strong interpersonal and relationship-building skills
Excellent analytical, organizational, and problem-solving skills
General Qualifications:
Proficiency in Microsoft Word, Excel, Powerpoint or G-Suite equivalents
Proficiency in using a CRM platform (HubSpot preferred)
Ability to handle multiple responsibilities and prioritize efficiently
Aptitude for technology and the ability to learn to use different software programs quickly
The ability to manage multiple customer projects
The ability to effectively listen and communicate with customers in a professional manner
Effectively present to customers and run engaging customer meetings
Well-organized with attention to detail
Demonstrate commitment and passion for creating positive customer-centric interactions
Our Guiding Principles:
Customers at the core. We put the customer at the center of all we do. At a basic level, we believe business success comes down to talking to customers and building something they want. We don’t listen to customers and just take what they say blindly, but we think critically about it and build what they need. Customers are the core of everything we do, and our business exists to serve them. We prioritize their needs over all else within the company.
Move with urgency. There are times when we need to move slowly and deliberately, but we default to acting fast and with urgency. We slow down when necessary, but this should be a deliberate choice. Businesses become more lethargic as they grow, this principle is designed to fight this fact.
Be curious. We understand the world by being curious and asking why. We aren’t satisfied with surface level understanding, and seek a deeper understanding of why things are the way they are. Don’t take someone’s word for it or the answer “because that’s how we do it.” Understand why and dig deep.
Excellence in execution. We know that what separates good from great is a high level of execution. We commit ourselves to excellence in everything that we do, from delivering an amazing product to writing a great email.
Act like an owner. We’re all owners of the business and act like it. We follow through on commitments, own our results and think long-term.
Fight for simplicity. The law of increasing functional information states that systems evolve to become more complex over time. At Quandri, we believe there is sophistication in simplicity; as such, we intentionally fight for streamlined solutions and are committed to the uncomplicated.
Compensation and Benefits
The range for base pay is $110,000 to $120,000 CAD which is dependent on level of experience, performance and choice of stock option compensation
Employee stock options based on experience level
Comprehensive health benefits, including Lifestyle Spending Account
Four weeks of paid vacation per year
Work anywhere in the world for 60 calendar days of the year
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Quandri is dedicated to fostering a diverse and inclusive workplace. As an equal opportunity employer, Quandri adheres to Canadian labour laws and does not engage in discrimination based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other status protected under Canadian law.
Don’t let imposter syndrome stop you from applying. Great people sometimes don’t have the “right” experience. If you think that you’ll be amazing at this role then we encourage you to apply.
