The responsibility of the Office Administrative Assistant is to ensure the smooth day-to-day process of interoffice documentation flow. This position will be required to interact with Internal and External customers and provide information in response to inquiries of service issues, deficiency’s and to handle, resolve and delegate such customer inquiries and complaints. Responsible for the day-to-day process, organization of documents and general administration duties. Relied upon to foster and maintain positive vendor and client relations. Key Responsibilities: • Dealing with phone enquiries and assisting customers and vendors and forwarding related questions to management where applicable. • Complete new and maintain existing customer records through the Operation Management System (OMS) and facilitate necessary credit checks. • Handling routine customer problems and serving as interface between company and customer. • Identify and communicate opportunities of additional/new services for current/future customers. • Set up customers, update existing customer schedules if required • Assist with investigating, resolving billing discrepancies and providing back up to site management. • Assist internal billing department with completing monthly billing, including processing and entering all time and material work. • Assist with vendor and supplier request for quotations if required. • Liaise with Stewardship and submit all necessary documents. • Identify account discrepancies and make necessary adjustments. • Documentation control –photocopy and collate documents for distribution, mailing and filing. • Completing documentation and assisting the customer with required paperwork, including customer feedback forms. • Handle high request volumes with effective service quality. • Manage time-sensitive administrative tasks. • Other administrative tasks as required Knowledge, Skills and Key Competencies: • University degree or College Diploma in environmental science technology or related discipline is an asset. • At least 2-4 years combined customer service experience in a call center and/or office environment. • Ability to work in a fast-paced environment. • Strong relationship and interpersonal skills. • Ability to work without supervision. • Resolving conflict multi-tasking. • Excellent communication skills in oral and written English. • Ability and openness to training and learning about our business. • Exceptional computer skills and competency. • Competent working knowledge of Microsoft office, excel, word, power point and outlook We thank you for your interest. Only those selected for an interview will be contacted. GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com Current GFL Employees If you are an existing GFL employee and would like to search and apply to current job openings, please visit the internal GFL Jobs Hub. At the heart of GFL lies our greatest asset—our people. So, we're glad you landed here! We believe in great careers, making a positive impact on the environment and supporting our people with their life ambitions. We aspire to create the right jobs in a way that brings you along with us. At GFL, growth isn’t just for our business—it’s for our people. Because we see the potential in all our employees to do whatever it is they set their mind to, and we’re proud to support them in that journey. We consider our employees’ personal goals, helping them create the career, and life, that they desire—whether it’s advancing in their job, learning new skills, forming lasting relationships, or mentoring others, while having time to pursue other life ambitions. With safety and sustainability at the core of what we do, we all come together to form “Team Green”—united by our shared purpose to provide environmental solutions that enable our customers and the communities we serve to be Green For Life. We’re proud to say that working for GFL is more than a job. It’s an opportunity to make a difference and grow tremendously along the way. Regardless of the work we’re doing today, we’ve got our sights set on the big picture—not just tomorrow, but for life. GFL empowers those looking for growth in their career and lives, whether that's on our Field Operations teams or Professional Services teams. Field Operations – Our Field positions offer candidates across North America the potential for limitless growth and skill expansion as the front line of our organization, making them central to our company's vision of creating cleaner and more sustainable communities. Professional Services – Our Corporate positions located in key North American offices grow candidates to form strong client relations, manage key programs and accounts, and ensure our Field teams are operating at maximum efficiency.
