Now Hiring: Driven Assistant Service Manager – Lead with Confidence, Elevate the Customer Experience, and Help Drive a High-Performing Service Team to Success!
Are you a natural leader with a passion for customer service and the drive to succeed in a fast-paced automotive environment? As our Assistant Service Manager, you’ll be at the heart of the action—supporting the Service Manager in leading the team, coordinating workflow, ensuring top-notch customer satisfaction, and keeping operations running smoothly!
At the 401 Group of Companies, we want to focus on not who you are, but who you CAN be! We strive to hire exceptional employees who see themselves as trailblazers, trendsetters, creators, do-ers, catalysts, go-getters, and influential leaders in all aspects of who they aspire to be daily.
Location: 2180 Eagle St N, Cambridge ON (Kia)
Wage: $100,000 + per year
The Assistant Service Manager is responsible for the day to day operations of our Automotive Service department. They hire, train, and motivate employees to meet and exceed business and customer expectations.
What You Will Be Doing:
Experienced in providing exceptional customer service
Develop and maintain a culture that values excellent customer service through effective training, supervision, coaching and talent management
Review and implement Service Centre policies and procedures that improve the customer experience through high quality service and rapport building
Develop and implement a long-term strategy and action plan to attract and retain customers
Coach team members to provide excellent customer service
Recruit, develop, motivate, recognize and hold accountable an Auto Service team that will meet established objectives and targets for sales and profitability
Improve sales and profitability for the Service Centre
Effectively resolve customer and employee complaints and concerns
Ensure compliance with Health and Safety and all other workplace regulations and policies
Monitor the operating budget by tracking sales and expenses
Promotes service safety and security procedures
Other duties as required by management
What You Bring to the Table:
12 Grade Diploma or GED
Minimum 5 years experience in the automotive service industry
Minimum of 3 years of management experience in the automotive industry
Excellent communication, interpersonal and time management skills
Ability to adapt to a changing environment and meet deadlines
Strong computer & leadership skills
Valid Ontario G Driver's License
Clean Driver's Abstract
Automotive Technician’s License is an asset
Good communication skills and attention to detail
Must have the ability to multi-task and work under pressure
Must be willing to be flexible with work schedule
So why work for us?
The 401 Group of Companies is privately owned and 100% Canadian
40+ State-of-the-art facilities including a "Google-like" call centre and an 80,000 sq. ft. centralized service "Hub"
A fun, fast-paced, and high-energy work environment with exciting initiatives and rewarding perks.
Personalized coaching, mentoring, and training focused on both individual growth and team success.
Empowering you to grow with meaningful career path planning and advancement opportunities.
Health & wellness benefit enrollment opportunities
Employee referral bonus opportunities
Enjoy exclusive employee pricing on automotive parts and service, along with a special discount at the Blackshop Restaurant and Wine Bar.
Perkopolis Enrollment
On-site Parking
The 401 Group of Companies, is proud to be recognized as one of Canada's fastest growing Elite Business Management Groups offering a full line of automotive, recreational vehicle, powersport and marine products and services. Our headquarters is located in the thriving city of Cambridge, Ontario. Our brands include but aren't limited to Kia, Mitsubishi, Volkswagen, Hyundai, Subaru, Honda, Nissan, Toyota, Chrysler, Jeep, Dodge, Ram, Buick, GMC, Yamaha, 401 Auto Financing, CampMart and Grand River Boats.
If you have a growth mindset like us, we'd love to see your resume and have a conversation. The opportunities at the 401 Group of Companies are endless!
Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. The 401 Group of Companies Recruiting Team is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation, please contact HR, 226-535-9077 or careers@401auto.ca
We would like to thank all candidates in advance for their interest and only those candidates selected for an interview will be contacted. Due to the volume of applications, we receive, we are unable to confirm the receipt of individual applications or resumes.
