Job Description Advisor Onboarding Manager - Travel Required: Yes (20%) Current work authorization for Canada is required for all openings. You will be working on a hybrid working model as part of Fidelity’s dynamic working arrangement. Fidelity Clearing Canada (FCC) was founded in 2009 to provide execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of global-based firms. A leader in the independent clearing broker and custodian marketplace, FCC has grown to become the second-largest clearing firm in Canada. Job Description Summary: Join our ambitious team at Fidelity Clearing Canada ULC as an Advisor Onboarding Manager, where you will manage all required activities to successfully onboard a new advisor or group of advisors to the FCC platform. You will collaborate with senior management, our Introducing Broker (IB) and Portfolio Manager (PM) clients, and incoming advisors. As the main contact for FCC’s Strategic Account Managers and IB and PM clients, your objective will be to swiftly and efficiently onboard new advisors and their assets onto FCC’s platform, using client-specific strategies. Working with various FCC teams will be crucial to achieve this goal. Responsibilities: Scheduling: Collaborate with internal departments to align resources for timely onboardings, including product training, new accounts, and account transfers. Data Analysis: Review incoming assets and accounts, identify any problematic positions prior to onboarding, and manage client expectations accordingly. Daily proactive monitoring of uDirect and uOpen to prevent account opening and transfer delays. In the event of a delay, work with key internal teams to resolve in a timely manner. Build and provide regular management reports to internal and client management on the progress of each onboarding until completion. Resolve or escalate any issues that arise during the onboarding process to the appropriate issue owners. Manage and schedule bulk loading of client data. Understand the bulk uploader system and ensure data formatting requirements are met by the onboarding advisor and client. Product Familiarity: Demonstrate FCC’s product suite and applications effectively for onboarding advisors. Support: Offer support on product usage, functionality, and workflows from an onboarding perspective. Risk Management: Identify and report any risks or errors immediately, suggest process improvements, and reduce risks. Travel: Provide onsite support for onboarding advisors as required. Skills and Knowledge: Solid understanding of the securities industry, specifically retail wealth management. Comprehensive knowledge of broker/dealer platforms. Coordinated self-starter with a customer service focus and ability to manage complex tasks. Strong problem-solving abilities that are conceptual and innovative. Outstanding attention to detail. Ability to work independently and as part of a team. Strong technical competence and adaptability to new technologies. Excellent planning and project management skills. Goal-oriented and self-motivated. Adaptable to a fast-paced, changing environment. Customer service oriented with excellent problem-solving skills. Job Related Experience: Minimum Requirement: 3+ years College degree or equivalent work experience. Must Have: Solid understanding of broker/dealer operations and technology platforms. Nice to Have: Experience at a carrying broker or custodian. Knowledge and understanding of FCC’s suite of products Fidelity Canada is an equal opportunity employer Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground. Accommodation during the application process Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at FidelityCanadaStaffing@fidelity.ca. By applying to this job, you are consenting to receive an automated acknowledgement of your application. Some of the ways we’ll help you feel valued and supported as part of our team: Flexible working arrangements - 100% remote, hybrid, and in office options Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $5000 annually for mental health services and therapy We care a lot about fostering a compassionate, people-centric culture, and are proud to have been named one of Canada’s Top 100 employers for the last five years. Parental leave top-up to 100% of your salary for a period of 25 weeks. Up to $650 for home office equipment. Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice. Diversity and inclusion programs, including an active network of Employee Resource Groups. Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation. Fidelity Canada is an equal opportunity employer Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground. Accommodation during the application process Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at FidelityCanadaStaffing@fidelity.ca. No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted. Why Work at Fidelity? We are proud to be recipients of the following: Awards • Canada's Top 100 Employers o Greater Toronto's Top Employers o Canada's Top Family-Friendly Employers o Canada's Top Employers for Young People • Great Place To Work® Certified o Best Workplaces for Inclusion o Best Workplaces for Mental Wellness o Best Workplaces for Today's Youth o Best Workplaces for Women o Best Workplaces in Financial Services & Insurance o Best Workplaces in Ontario o Best Workplaces with Most Trusted Executive Teams • LinkedIn Top Companies in Canada • Human Resource Director (HRD) - Best Place To Work o HRD - 5-Star Benefit Program o HRD - 5-Star Diversity & Inclusion Employer Designations • Canadian Compassionate Companies – Certified • Benefits Canada's Workplace Benefits Award - Future of Work Strategy • TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting • Canadian HR Reporter's Most Innovative HR Team About Us Fidelity Canada has become an employer of choice for talented people seeking rewarding career opportunities in the financial services industry. We look to hire outstanding individuals who want to maximize their potential and be challenged in all aspects of their professional careers. To help our employees excel in their roles at Fidelity, we provide everyone here with the best training, resources and support possible throughout their careers. With our help, there’s no limit to what you can accomplish here. We’re excited you’re considering Fidelity for your career plans. The Search Jobs section is your online source for job opportunities at Fidelity. Using our site is simple - just take a few moments to create an online profile for your ideal job. Your profile is then automatically matched to open positions and you are notified via e-mail each time a match is made. Or, if you prefer, you can search our list of jobs before registering with us. Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at FidelityCanadaStaffing@fidelity.ca Fidelity respects the privacy of your information. Click for a detailed data protection and privacy statement .
