Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron’s 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength. Working in a small team at our Bridgewater facility, the Service Coordinator / Business Administrator performs general office tasks and provides support to senior service coordinators in all aspects of our turbocharger service offerings. A well-developed career plan ensures continues learning on the job and expanding skills in our internal systems through training courses. Your Responsibilities: Provide administrative support to the Operations team, including preparing proposals, contracts, and other documentation. Manage customer inquiries and provide timely responses to support their needs. Coordinate with various departments, including finance, logistics, and customer service, to ensure the timely delivery of products and services. Collaborate on special projects as needed. Assist with accounts receivable. Inventory management of spare parts. Drive customer satisfaction by delivering excellent service execution, ensuring efficient resource management (service engineers, spare parts, tools). Manage customer inquiries in collaboration with other functions (operations, finance, sales, technical) Service Order Process: Manages the Service order process in a timely manner from quotation to invoicing and cash collection. Your background: Firm attitude towards delivering end to end high quality services and customer satisfaction. Good computer skills, Office 365 (Excel, Word, Power Point), willing to expand skills. Basic knowledge of ERP systems such as SAP (S4/HANA) and CRM software platforms are considered an asset. Strong verbal & written communication (English). Willing to work extended hours when needed and occasionally on weekends. Good interpersonal skills and be able to deal and respect different cultures globally. College degree in business administration or similar. 2+ years of work experience in order handling, preferably in dealing with international customers or suppliers. Benefits: Competitive salary Pension plan Group insurance We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website accelleron.com. Accelleron Data Privacy Statement: accelleron.com/privacy-notice/candidate Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron’s 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.
