Job Description Key Responsibilities: • Achieving Resident & Family Satisfaction and Employee Engagement targets • Ensuring that Health & Safety risks to residents, employees and the general public are minimized or eliminated • Ensuring that installed equipment is maintained in working order or serviced as required • Ensuring that capital spend and department budget are within established guidelines • Collaborate - Work with the Executive Director and leadership team to maximize resident satisfaction • Manage - Hire, train and engage a team of environmental services staff to deliver quality service to our residents • Comply - Maintain environmental services in compliance with regulations and company policies and processes • Lend a Helping Hand - Take a hands-on approach to leading, mentoring, and helping the environmental services team as required • Cultivate - Build and maintain strong relationships with the residents, employees, managers, regional team and vendor partners • Respond with HEART - Hear, Empathize, Acknowledge, Respond, Thank Qualifications: • Post-secondary degree or diploma in a related field or equivalent is required • Minimum of two (2) years' experience in a managerial or supervisor capacity in the area of environmental services/maintenance in a unionized environment • Must be enrolled or willing to enroll in the Property Admin Certificate (PAC) program • Knowledge of building systems including basic plumbing, electrical, mechanical, HVAC and emergency systems • Knowledge and experience related to evidence-based practices associated with housekeeping, laundry and maintenance with a strong ability to manage a budget and financial spend • Values of Respect, Integrity, Compassion & Excellence and a passion to work with seniors • Must provide a complete and current (within six months) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one. Time Type: Full time When you choose to build your career with Extendicare, you’re joining a team dedicated to making a difference. By focusing our energy on enriching the lives of our residents every day, we transform both the quality of their lives and the quality of our own work experiences. If you have a passion for caring, turn it into a rewarding career with Extendicare! Extendicare and affiliated organizations including our partner homes in Extendicare Assist, accommodate the needs of job applicants throughout its recruitment and selection processes upon request. Extendicare is a leading provider of care and services for seniors across Canada. We deliver quality care to meet the needs of a growing seniors’ population. We also provide management and consulting support through a range of services, including recruitment and building strong, qualified teams, to a network of independently owned long-term care and retirement homes. Our Mission “Helping People Live Better.” We help our residents and clients live better by promoting quality of life. We create remarkable moments through highly engaged and motivated team members. Stakeholders know this because we continuously measure, improve and publicly share our performance. Our Vision Our vision is to be the best senior care and services company in Canada. Our Values At Extendicare, we value our customers and our team who cares for them. We are committed to treating them with dignity and respect in an atmosphere of compassion. As health care professionals, we take pride in being responsive to the needs of those who rely on us. Customer Satisfaction. We strive to provide care and services to our customers which exceed their expectations. Excellence. We believe aspiring to excellence leads to continuous quality improvement in our provision of care to residents. Respect. We value each employee, encourage equal opportunity for growth and recognize achievement. Integrity. We believe in honesty and fairness in our relationships with others. Accountability. We believe we are accountable for the quality of services we provide to our customers. Communication. We listen to each other and foster open and honest communication. Teamwork. We believe that working as a team creates an environment that allows us to reach our potential. Environment. We believe that environmental issues should be integrated into business decisions that promote environmental protection, preservation, safety and a homelike atmosphere.
