Position Summary
Under the general direction of the Manager, Table Games, this position is responsible for the overall management and profitability of table games on a shift basis. Develops performance objectives and delivers performance evaluations for direct reports, implements all new table games initiatives as directed; actively participates in the recruitment and hiring process. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.
Key Accountabilities
Provides leadership, direction and mentoring to the Table Games operations
Becoming an active member of the Casino Department Head meetings
Plans, directs and implements the Table Games operation strategic plans
Develops and implements Table Games policies and procedures
Evaluates current business models; proposes and implements approved changes
Provides Table Games support to casino General Managers
Reviews table gaming mix and operating procedures; identifies opportunities for efficiencies
Researches current and future trends as they relate to products and systems; makes recommendations for improvements
Ensuring the administrative responsibilities associated with Kronos, Leave Management, and Performance Improvement are maintained as per procedure
Communicating with all appropriate business units
Develops Table Games training programs in conjunction with the Director, Training
Responds to and resolves issues as escalated
Liaises and communicates effectively with all appropriate business units
Develops and cultivates strong working relationships with all stakeholders: guests, management, team members and regulators
Monitoring all table games reporting, including labor costs
Developing strategies to ensure the retention of existing and new VIP play within the Salon Prive
Ensures compliance with licensing laws, health and safety and other statutory regulations
Manages other initiatives as required
Education and Qualifications
Must be available to work a flexible schedule including evenings, weekends, holidays and graveyards
Post Secondary education or suitable combination of education and experience an asset
Minimum 3 years of experience in gaming leadership
Serving it Right Certification
Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
Computer literacy in MS Office
Ability to successfully obtain a Gaming License
Work Environment Considerations
Regular office and casino environment, non-traditional work hours will be required
Who we are!
GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.
Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 23 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of 9,500 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.
Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.
Our Mission is to provide outstanding experiences to our guests rewarding opportunities for our team, and superior value to our shareholders.
What's in it for you?
We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
We provide you with the tools and technology needed to delight your clients!
You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
Freedom to Innovate: supports new and better ways to be successful.
Be your Authentic Self: environment that values diversity as a source of strength.
This isn't your typical "corporate" job. We work hard and we have fun!
The only thing we don’t play games with…..is your career!
Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.
Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.
Please note that due to the volume of applications, only those under consideration will be contacted for an interview.
Thank you for your interest in Great Canadian Entertainment!
