Job Title:
Vice President, Account Management
Overview:
Overview
The Issuer Account Management team at Ethoca, a Mastercard company, is seeking a Vice President to lead and grow strategic relationships across our Alerts, Consumer Clarity, and Subscriptions businesses. This role is ideal for a customer-centric leader with a strong track record in account management, who excels at driving adoption, identifying new opportunities, and delivering measurable value to issuer partners through collaboration, insights, and execution excellence.
Role
• Own and grow strategic issuer relationships across Ethoca’s Alerts, Consumer Clarity, and Subscriptions businesses.
• Lead a global account management team focused on customer outcomes, performance, and retention.
• Drive issuer engagement and expansion through data-led account planning and value delivery.
• Identify and act on opportunities to deepen issuer partnerships and expand solution usage.
• Collaborate with Mastercard teams to align issuer goals with broader business objectives and integrated solutions.
• Use analytics and market insights to shape account strategies and deliver meaningful business impact.
• Act as the issuer advocate internally, informing Ethoca’s priorities and ensuring relevance and value alignment.
• Willingness and ability to travel internationally to meet with global issuer partners and stakeholders.
All About You
• Combine strategic thinking with a hands-on, “roll-up-your-sleeves” approach to execution.
• Bring a strong analytical and commercial mindset, using data to drive decisions and uncover growth potential.
• Demonstrate adaptability and resilience in a dynamic, evolving environment.
• Build and maintain trusted relationships with senior issuer stakeholders, positioning Ethoca as a long-term partner.
• Lead high-performing global teams and work cross-functionally to deliver impactful, customer-focused outcomes.
• Bring proven experience working with global clients or in multinational settings, understanding the nuances of global operations, markets, and regulatory environments.
To find US Salary Ranges, visit People Place. Under the Compensation tab, select "Salary Structures." Within the text of "Salary Structures," click on the link "salary structures 2025," through which you will be able to access the salary ranges for each Mastercard job family. For more information regarding US benefits, visit People Place and review the Benefits tab and the Time Off & Leave tab.
