Date Posted: 09/02/2025
Req ID: 45025
Faculty/Division: UofT Scarborough
Department: UTSC:Ctr-Teaching & Learning
Campus: University of Toronto Scarborough (UTSC)
Position Number: 00052903
Description:
About us:
The University of Toronto Scarborough is a place of energy, enthusiasm and passion. Our commitment to inclusive excellence attracts the brightest learners, scholars and employees from around the globe. Our success has been made possible by the opportunity given to us by our Indigenous hosts to operate on their territory, and we cherish our continuing partnerships with these communities. The University of Toronto Scarborough is an exciting campus with unlimited potential. Join us on our journey.
The Centre for Teaching and Learning (CTL) supports faculty and course instructors in their professional development as teachers, and provides consultations, resources and technology support to enhance learningin their courses and programs. CTL also enhances academic skill development both within and beyond courses through our English Language Development Support, Facilitated Study Groups, Mathematics and Statistics Learning Support, Experiential Learning, and Writing Support programs.
This search aligns with the University's commitment to strategically and proactively promote diversity among our community members (Statement on Equity, Diversity & Excellence). Recognizing that Black, Indigenous, and other Racialized communities have experienced inequities that have developed historically and are ongoing, we strongly welcome and encourage candidates from those communities to apply.
Your opportunity:
As the Educational Technology Technician, your primary role is to administer and support faculty, staff, and students with educational technology tools like Quercus (U of T’s learning management system), support online assessment delivery, lecture capture, web content management systems such as Drupal, various user authorization/identity management systems (e.g. UTORid), and other in-house web-based applications and other digital learning platforms. You will ensure that educational technology systems are functioning properly and troubleshoot as needed. In this role, you will demonstrate adaptability to changing technologies and a willingness to learn and use new tools.
The Educational Technology Technician will manage urgent tasks and resolve issues swiftly during busy periods. You will respond quickly and effectively during peak times and time-sensitive projects, demonstrating strong problem-solving skills and the ability to maintain focus and efficiency in fast-paced situations. You will keep well-informed on current technologies (including Generative Artificial Intelligence and Virtual Reality), best practices and industry standards. You will analyze complex statistical reports and information for program planning and improvements to CTL client services.
You will participate as a tester and/or trainer in development and implementation projects (including AODA compliance) and contribute to team-based initiatives and activities. Where appropriate, you may also take responsibility for specific projects or components, demonstrating initiative and collaboration.
This role will work closely with other members of the Centre for Teaching and Learning (CTL), including Educational Technology Specialists and Educational Developers, to support teaching innovation. You will regularly collaborate with UTSC's Information and Instructional Technologies Support (IITS) team, handling application-related queries received through ServiceNow, our ticketing system and ITSM tool.
You will also work collaboratively with academic departments, and campus partners (e.g., the Registrar’s Office and AccessAbility Services).
Additionally, you will liaise with the Academic, Research & Collaborative (ARC) Technologies team and the Teaching, Learning & Technology team within the Centre for Teaching Support and Innovation (CTSI) to address routine inquiries and escalate questions or concerns as needed.
You will create and coordinate instructional and training materials to support software use, drawing on your instructional design background to develop effective resources that help adult learners understand and apply technology. You will also organize and deliver accessible application training programs and produce clear, user-friendly documentation.
In addition to developing training materials, you will deliver training sessions and workshops or assist with coordinating these events.
Your responsibilities will include:
- Probing for information from end-users to identify problems, thoroughly investigating and analyzing technical issues, and establish needs (relating to the use of educational technology to support teaching and learning)
- Conducting needs assessments to determine end-user technical requirements (e.g. determining if Faculty member's exam should be loaded using an assignment or quiz tool)
- Configuring web applications according to objectives or user feedback (e.g. Configuring tools in the U of T Academic Toolbox such as Zoom and MS Teams, according to users needs or objectives)
- Providing detailed information to instructors on how to build a course shell (in Quercus, anon-line teaching and learning tool)
- Researching, analyzing and recommending potential changes to system features (as part of a managed review process)
- Assessing and determining best practices and standards formultiple instructional modalities (would determine technical best practices)
- Facilitating educational workshops and seminars
- Serving as a resource to a group or on a function (e.g. assisting Faculty on how to use software such as Examsoft or Quercus or Zoom)
Essential Qualifications:
- Bachelor's Degree in computer science, business or education or an acceptable equivalent combination of education and experience
- Minimum three years' experience in application support, specifically with Learning Management Systems (LMS) and Content Management Systems (CMS), as well as with basic website development (HTML, CSS) and general computer software support
- Experience with instructional design, in order to create effective and clear training materials and presentations
- Experience delivering effective training sessions and workshops using audio-visual communication and presentation technology
- Demonstrated ability to adapt to changing technologies and learn the use of new tools and systems
- Ability to solve complex technical and logistical problems and demonstrate natural empathy, patience and the willingness to take responsibility for finding a solution to a problem
- Excellent communication (both oral and written), interpersonal and listening skills
- Ability to exercise tact and discretion regarding confidential materials and matters
- Excellent analytical, organizational and time management skills, as well as the ability to work well under pressure, meet strict deadlines and deal with a high volume of client and vendor demands
- Ability to work well as a team member in a multi-professional environment working with a wide range of faculty, staff and students
- Ability to learn quickly from reference manuals and on-line help facilities and keep technical skills up-to-date
- Excellent attention to detail and ability to act on one’s own initiative with minimal supervision
- Ability to conduct research on various elements related to technology support work
- Proficient in using Microsoft Word, Outlook, and PowerPoint, as well as Adobe Acrobat and software development tools for graphical diagramming (e.g. Visio, MS Whiteboard)
- Must show evidence of a commitment to equity, diversity, inclusion, and the promotion of a respectful and collegial learning and working environment.
Assets (Nonessential):
- Technical certifications in Adobe, Microsoft
- Experience working with Articulate Storyline, Camtasia Studio, H5P, and Kaltura
- Work experience in a university, government, or healthcare setting
To be successful in this role you will be:
- Communicator
- Courteous
- Problem solver
- Resourceful
- Tactful
- Team player
Note: This is a TERM position till August 2026.
Closing Date: 09/11/2025, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Term
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 10 -- $72,119. with an annual step progression to a maximum of $92,226. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Student Services
Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.
