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Role Description
Ciena is seeking a dynamic Senior Project Manager to join our Global Services Team. This role is pivotal in driving the growth and optimization of Gainsight, Kantata, Salesforce, and other in-house tools that enable seamless business transactions.
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Develop and maintain comprehensive project plans and resource utilization schedules for multiple concurrent projects and operational activities.
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Collaborate with Business Functional Leads and System Implementors to prioritize requirements, estimate efforts, and allocate resources to meet project execution and tracking goals.
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Coordinate and lead project activities to ensure timely delivery of required functionality within budget constraints.
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Monitor project resources, tasks, risks, and milestones, implementing adjustments as necessary through defined change control procedures.
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Manage day-to-day project activities for cross-site teams, assigning responsibilities, setting expectations, and motivating team members toward achieving objectives.
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Provide input for vendor negotiations and manage vendor relationships within contract parameters.
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Prepare management reports for project sponsors and develop gating documents to support project milestones.
Qualifications
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5+ years of experience as a Project Manager, with significant Salesforce expertise during this timeframe.
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Proficiency with at least three of the following tools: Gainsight, Kantata, Salesforce, Snowflake, Zoom, PowerApps, Teams.
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Hands-on experience with JIRA for user story writing, issue creation, and backlog management, along with SharePoint for project management.
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Expertise in Agile methodologies, SCRUM, and Scaled Agile Framework (SAFe); certifications in SAFe or SCRUM Master are highly desirable.
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Proven experience managing projects across multiple locations, including global teams.
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Exceptional customer service, verbal and written communication, and organizational skills.
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Strong problem-solving, analytical abilities, and a team-oriented approach to project delivery and cutover.
Requirements
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Familiarity with additional business tools and platforms that complement the role's requirements.
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Experience with advanced data migration strategies or validation techniques.
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Background in driving high-impact vendor negotiations and contract management.
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Knowledge of advanced Agile practices or frameworks beyond SAFe and SCRUM.
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Expertise in creating innovative solutions for cross-functional collaboration.
Benefits
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Comprehensive benefits package, including medical, dental, and vision plans.
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Participation in 401(K) (USA) & DCPP (Canada) with company matching.
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Employee Stock Purchase Program (ESPP).
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Employee Assistance Program (EAP).
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Company-paid holidays, paid sick leave, and vacation time.
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Compliance with all applicable laws regarding Paid Family Leave and other leaves of absence.
