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Senior Practice Manager
Reporting To: Director, Operations
Home Clinic Location: Vancouver South Animal Hospital
https://southvanvet.ca/ [https://southvanvet.ca/]
Team Members: All DVM & non-DVM team members at the home clinic, and all
Practice Managers and DVMs at clinics within the assigned region to be
determined.
Salary Range: $75,000 - $80,000
Are you a natural leader driven by the desire to build exceptional teams, foster
growth, and make a profound difference in the lives of pets and their families?
If so, VetCare Canada invites you to join our team. In this role, you will be
instrumental in shaping the culture and performance of multiple clinics across
the Vancouver area, consistently championing kindness, collaboration, and
excellence.
Why Join VetCare?
Joining VetCare means becoming part of a supportive and passionate community
that deeply values your growth, well-being, and leadership contributions.
What We Offer:
- Competitive Compensation: A salary along with a bonus that reflects your
experience and impact.
- Comprehensive Benefits: A robust package including medical, dental, life
insurance, and active funding for continuing education.
- Employee Assistance Program (EAP): Access to comprehensive support for mental
and emotional well-being.
- Generous Pet Benefits: Staff discounts and a paid pet bereavement day.
- Professional Development: Annual Practice Management Retreat for networking
and growth, along with structured career development programs to advance your
leadership trajectory.
- Modern Resources: Access to modern clinics, cutting-edge technology, and a
network of experts, keeping you at the forefront of veterinary care.
At VetCare, we celebrate collective success, encourage open collaboration, and
firmly believe that every team member has the ability to make a genuine and
lasting difference—for clients, patients, and one another.
About the Opportunity:
Based out of your designated home clinic in Vancouver, you will provide direct
leadership and oversee the daily operations of a small group of clinics, with
the potential to expand your oversight as you grow within the company. You will
work closely with our Practice Managers and dedicated veterinary teams, ensuring
the delivery of exceptional care, seamless clinic operations, and a positive
experience for every client and patient.
Key Responsibilities:
- Team Leadership & Development: Support, mentor, and coach Practice Managers
and clinic teams, fostering a unified VetCare, values-first, environment.
- Operational Excellence: Oversee daily operations and performance across your
clinics, ensuring top-quality care and maximizing operational efficiency.
- Collaborative Management: Partner with Practice Managers on scheduling,
staffing, financial management, and inventory control.
- Culture Building: Cultivate a positive, inclusive team culture where every
voice is heard, and every patient's well-being is prioritized.
- Growth & Performance: Champion clinic growth and performance, ensuring
alignment with VetCare's high standards.
- Client Relations: Build strong client relationships and address concerns with
empathy and professionalism.
- Compliance: Ensure compliance to all company policies, protocols, and
regulatory standards.
What We're Looking For:
- Experience: 3–5 years of experience in veterinary practice management, with a
preference for multi-site leadership.
- HR & Team Building: Strong human resources and team-building skills,
including comfort with providing feedback and nurturing professional growth.
- Operational Knowledge: Comprehensive understanding of clinic operations,
budgeting, and inventory management.
- Communication: Excellent communication skills, demonstrating a collaborative
approach, active listening, and calm resolution of challenges.
- Adaptability: Highly adaptable, organized, and solution-focused, capable of
managing increasing responsibilities effectively.
- Values Alignment: A dedicated advocate for animals and people, consistently
embodying VetCare’s core values.
Our Core Values:
• Come Together as One: We support each other as one VetCare team.
• Always Focus on the Patient: We put the patient & client experience first.
• Raise the Bar: We chase excellence & facilitate positive change.
• Engage with Empathy: We explore the perspective of others and seek
understanding.
Ready to grow with a team that cares? Please submit your resume and cover letter
with “Senior Practice Manager – Vancouver” in the subject line.
We appreciate the interest of all applicants; however, only those selected for
an interview will be contacted. VetCare is a proudly Canadian organization,
committed to promoting a balanced lifestyle and upholding the unique personality
of each practice while advocating for the best care for our staff, patients, and
their families.
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