Description
About Us
Almost every single thing that you eat, wear, or use (yes, even that Pikachu-shaped baseball cap you secretly love to wear) is imported. But before it makes it past the border, there’s a final, looming hurdle: customs. A complex maze of regulations, enough documentation to bankrupt Dunder Mifflin, harmonized codes, and debates about Santa suit classifications stand between businesses and their products hitting the shelves.
Clearit Canada makes customs brokerage seamless for importers in the US and Canada with a modern, digital, frictionless platform. And we’re not alone; Clearit is a proud part of the Freightos Group, a logistics technology company that aims to make global trade frictionless. We work with some of the largest companies in the world, are regularly featured in top-tier publications, make our families proud and are traded on the Nasdaq (CRGO).
About the Role
As a Customer Service Representative specializing in customs brokerage, your role is crucial in ensuring smooth and efficient operations that consistently meet our clients' needs. You are the primary point of contact, acting as a bridge between our clients and the complex regulations of international trade. Your ability to manage detailed tasks effectively will facilitate seamless transactions and enhance our clients' overall experience with our services.
This entry-level position offers an excellent opportunity to develop professional skills in the dynamic field of customs brokerage. Your proactive follow-up, problem-solving acumen, and keen attention to detail will be key to your success and growth within the department.
Responsibilities:
Provide prompt, professional, and courteous responses to client inquiries through phone and email.
Efficiently manage a shared email inbox to ensure that responses and follow-ups are executed in a timely manner.
Accurately prepare quotes for customs brokerage services and associated fees.
Proactively contact clients to facilitate the processing of payments for services.
Assist clients with CARM registration, RPP (Release Prior to Payment) bond enrollment, and navigate other CBSA-related requirements.
Collaborate with internal departments to facilitate the seamless release of shipments.
Resolve escalated customer issues with a problem-solving approach and professional fineset.
Diligently follow up with clients to collect missing documents or information necessary for customs clearance.
Requirements
About You
Basic Requirements:
High school diploma or equivalent
Proficient in Google Sheets or Microsoft Excel with ability to manage working data and formulas
Demonstrated interest in customs brokerage and international trade
Exceptional organizational skills with strong attention to detail
Clear and professional written and verbal communication abilities
Customer-focused mindset with proven interpersonal skills
Adaptable team player who welcomes feedback and continuous improvement
Ability to be physically present at our Montreal office a minimum of 8 times monthly
Preferred Requirements:
Bilingual (French & English)
Dispatching experience
Experience or demonstrated interest in utilizing AI to improve operational efficiency
Background in logistics or supply chain management
Knowledge of transportation management systems
Familiarity with customs documentation and procedures
Schedule:
M-F 8 hours per day. 9am-5pm EST.
Benefits
Pay: $38K
Hybrid work model with just 2 days in person per week
15 paid vacation days plus holidays
Annual training budget
Equity incentives that vest over time, aligning your success with company growth
Location in Montreal, Quebec (metro Namur)
Freightos is an equal opportunity employer, committed to treating all potential employees fairly and ensuring equal opportunities for everyone.
