DATE: October 01, 2025
[https://assets.jazz.co/customers/customer_20211122165445_3VJY14AX3XDIM0AQ/layout/20240725201719-image-20240725161719-1.png]
LOCATION: Toronto, ON - Wilkinson Units
COMPENSATION: $55,239 - $67,560 Annually Prorated
CONTRACT DURATION: 3-Month Contract, 20 hours per week
LOFT Community Services is a unique and dynamic charitable organization that
supports people living with complex issues such as mental and physical health
challenges, substance use challenges, poverty and homelessness. Serving 19,633
annually and providing 1,861 units of supportive housing last year, LOFT is one
of Ontario’s largest mental health service providers of its kind. LOFT is also
recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.
To help fulfill its mission, LOFT is hiring a Part-time Contract Community
Support Worker.
Please note that this role is scheduled for Tuesdays, Wednesdays, and
Thursdays from 9:00 AM to 5:00 PM, totaling 20 hours per week.
Job Summary
To create a support network and link consumers living with mental illnesses in a
Program residence or independently in the community, to community services. To
provide a range
of assistance and support. As a Community Support Worker, you will be part of a
team that co-ordinates a support network and linkages for adults with complex
mental health, health and addiction challenges living in scattered units across
the GTA, with the focus being central Toronto. A key component of this position
is building a support network of community resources that will enable the
individual to increase their independence, dignity and self-respect. The role
will require direct service and support to clients in area such as housing,
activities of daily living, practical assistance, crisis intervention, linkages
to primary care and a range of other services to support the individual’s needs.
Wilkinson Units Program provides a range of assistance and support in
facilitating transitions, having stable housing and from there to their best
possible housing support level match. This program includes scattered sites
throughout the GTA. Sites vary from medium to low support with minimal staff
presence. Wilkinson Homeless Initiatives supports folks living under housed and
with mental health/substance use challenges to attain long-term stable housing
and case management supports. This program is supported by housing support
workers and case managers.
What You Will Do:
Through a team-oriented approach, the position attempts to empower the client,
thereby increasing their independence, dignity and self-respect in a safe and
secure environment, by:
- Participating in the intake process for clients referred to the program;
conducting an assessment with the individual, help to determine their daily
living needs and working together to develop a plan of support and recovery
- Supporting the personal journey of each individual by building a rapport.
Supporting and establishing a plan with each person to meet the daily
requirements of their living environment; directly assisting with their daily
living activities, particularly in the acquisition of life skills in such
areas as hygiene, medication management, cooking, cleaning, shopping and
budgeting, for increasing their awareness of safety issues and for ensuring
that residents receive adequate assistance in various aspects of their life.
- Establishing a holistic support network of social, family, spiritual,
community medical and psychiatric links and resources, assisting the
individual so that the linkages are maintained through non-intrusive
follow-up, reminders and by occasionally accompanying clients on their
appointments; providing 24 hour crisis support on a rotational basis through
a pager or similar system.
- Supporting self-advocacy and advocating on behalf of the client in navigating
the social services and health care systems and ensuring accessibility and
availability of services; promoting and enhancing the services of the program
and the image of the agency as a representative with external agencies and
other professionals; mediating issues or conflicts between residents, or
residents and neighbours, teaching conflict resolution; following-up on
issues to ensure resolution.
- Encouraging individual participation and participating in house meetings,
resident association activities or other group activities which promote the
wellbeing of the residents and the smooth operation of the house; conducting
resident group meetings; maintaining a general awareness of the activities or
whereabouts of residents in the house, identifying issues, communicating or
noting incidents for director as required; collecting rents, preparing bank
deposits and monitoring petty cash.
- Assisting in the administration of the program by completing and maintaining
the required records or statistics such as resident files, rent geared to
income files, activity sheets, reports, etc. In accordance with established
procedures; participating actively as a team member in program delivery by
providing support and consultation to colleagues, identifying gaps in service
and recommending solutions, participating in meetings, planning and
evaluation initiatives, committees, events and activities; orienting new
staff; providing other related assistance as required.
What You Bring:
Must Haves
- An excellent understanding of harm reduction, and psychosocial rehabilitation
/ Recovery principles as acquired through a relevant degree/diploma in human
services
- At least three years of experience working with the client population in
order to apply the theories to practical settings.
- Knowledge of the issues faced by adults with mental health and or addiction
or homelessness.
- An understanding is also required of the therapeutic relationship with an
ability to negotiate with clients on goals and priorities.
- Knowledge of local community agencies and other professional services
available for the client group is essential.
- Experience in working as part of a team of professionals, and in conducting
meetings or facilitating groups.
- Excellent interpersonal, communication and counselling skills are required to
work in a team environment and to engage the clients in some highly personal
areas, such as developing healthy living skills, life skills and in
maintaining interpersonal relationships.
- Good intake assessment, crisis intervention, advocacy and problem-solving
skills.
- Computer literacy sufficient to produce and maintain files, records or
statistical information.
- Good analytical, time management and organizational skills to contribute to
program planning and to co-ordinate and follow-up on issues or activities
with clients
- May be required to be on after-hours on call, on a rotating schedule.
- Will be required to work in resident rooms and may be exposed to secondhand
smoke.
- Travel in all weather, required to go up and down stairs, travel to several
community locations daily
Work Environment:
Will be required to work in resident rooms and may be exposed to second hand
smoke.
Travel in all weather, required to go up and down stairs, travel to several
community locations daily
Frequent travel will be required.
WHAT WE OFFER
- E-learning program available all year round
- Starting vacation time above minimum standard
- Corporate Gym membership rate with GoodLife Fitness
- Access to Perkopolis, a comprehensive corporate discount program
- Access to unlimited DEI trainings through partnership Canadian Centre for
Diversity and Inclusion
OUR COMMITMENT TO DIVERSITY AND INCLUSION
LOFT COMMUNITY SERVICES IS A VALUES-DRIVEN ORGANIZATION WITH A DEEP BELIEF THAT
EACH PERSON HAS THE ABILITY TO GROW AND CHANGE. WE VALUE COMPASSION,
COLLABORATION, AND COMMUNITY DELIVERED WITH DIGNITY, INNOVATION, AND EXCELLENCE.
LOFT’S VISION IS THAT TOGETHER, WE CAN ALL LIVE SUCCESSFULLY IN OUR COMMUNITY.
OUR CLIENT POPULATION REFLECTS ONTARIO’S DIVERSE COMMUNITY AND IT IS LOFT’S GOAL
TO BUILD A WORKFORCE WHO ALSO REFLECTS THAT DIVERSITY. LOFT BELIEVES THERE ARE
MANY WAYS TO DEVELOP SKILLS AND BUILD EXPERIENCE AND EXPERTISE. SO EVEN IF YOU
DON’T “TICK ALL THE BOXES” BUT THINK YOU’D THRIVE IN THIS ROLE, YOU ARE
ENCOURAGED TO APPLY.
NOTE: A SATISFACTORY VULNERABLE SECTOR CHECK (VSC) IS ALSO REQUIRED.
CLOSING DATE: OCTOBER 16, 2025
Thanks for visiting our Career Page. Please review our open positions and apply
to the positions that match your qualifications.
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LOFT Community Services is committed to fostering an inclusive and accessible
environment and dedicated to building a workforce that reflects the diversity of
the community in which we live and serve. LOFT is committed to making employment
opportunities accessible in accordance with the Accessibility for Ontarians with
Disabilities Act, 2005. Requested accommodation will be provided in all parts of
the application and hiring process by contacting hrteam@loftcs.org or (416)
979-1994.
