Job Title: Part Time Winter Line Control (Lift Operations)
Location: North Vancouver
Department: Mountain Operations
Reports to: Duty Manager & Lift Operations Supervisors
Role Status: Part Time Only / Seasonal / Hourly
About Us
As Vancouver’s premier attraction we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive atmosphere where service excellence is top priority are encourages to apply.
Job Summary:
As a Part Time Winter Line Control Attendant, you are responsible for ensuring the safe and efficient flow in line ups of the mountain chairlifts; including greeting guests, managing line control, snow removal and providing physical assistance when required. With direct supervision from the Lift Operations Supervisor, the Winter Line Control staff member is expected to deliver a safe and exceptional experience for all mountain guests.
Key Responsibilities:
Greeting every guest with a smile and friendly comment
Providing physical assistance to guests loading or unloading from the chairlift
Listening and reacting to guests; seeking additional information from lead hand or supervisor in order to answer guest inquiries
Maintaining a high quality, friendly and cooperative relationship with guests and mountain staff
Notifying lead hand or supervisor in the event of unsafe, unusual, abnormal situations or incidents
Controlling line-ups by directing guests to appropriate queues
Shoveling snow from load/unload ramps, raking and grooming ramps
Keeping lift stations clear of snow and ice, and keeping lift huts, tools and loading/unloading areas clear of clutter
Other duties as assigned
Supervisory Responsibility:
This position reports directly to the Lift Operations Supervisor with no direct supervisory responsibilities.
Qualifications, Knowledge, Skills and Abilities Required:
Skiing or Snowboarding experience preferred
Possess excellent interpersonal skills
Ability to provide excellent guest service at all times, especially during periods of inclement weather
Ability to lift up to 40 lbs.
Able to work weekend shifts, occasional evening shifts as well as some holidays
Must enjoy working outdoors in varied weather conditions
On-the-job training provided
Working Conditions:
Winter Lift Attendants perform most of their duties outdoors and may work in all different kinds of weather conditions. Hours of operation are weather dependent. A variety of work schedules may include weekend shifts, occasional evening shifts and statutory holidays including Christmas break and Spring break. Shifts require standing for long periods of time and physical assistance of guests loading the chairlift.
Compensation and Benefits:
$18.86/hour to $22.06/hour
All positions are eligible for the following benefits and perks:
Free Seasonal Access Pass
Discounts at the resort’s restaurants, retail, and rental outlets
Referral Bonus Program
Public Transit subsidies
Free or discounted lift tickets at many other resorts (winter/summer)
Access to free Employee and Family Assistance Program
Excellent training and professional development
Northland Properties friends and family discounts program including hotels, restaurants, and recreation.
Full-time, year-round positions are also eligible for these:
Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
RRSP matching plan after 6 months of service
Free access passes for dependents
Disclaimer
The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Equal Opportunity Employer
Northland Properties is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
