Join our Lease Maturity team at SCI Lease Corp., where we are actively engaged in leasing Alfa Romeo, Chrysler, Dodge, Jeep, RAM, and Maserati vehicles. This is an exciting opportunity to thrive in a fast-paced and dynamic environment, becoming a key team member in developing and executing a lease maturity strategy. You will play an essential role in enhancing the lessee and dealer experience, maximizing residual values, and contributing to the design and maintenance of critical business systems.
RESPONSIBILITIES
Engage with Customers and Dealers to deliver an optimal lease maturity experience, focusing on retaining loyal customers and supporting returning lessees.
Manage phone queues, email and call campaigns to address lease maturity inquiries, inspection requests, and customer intent concerns
Review lease returns to ensure all payments have been collected and that wear and tear parameters are properly disclosed, including any required adjustments
Assist and support in the distribution and initial follow-up of Lease Maturity Statements related to excessive kilometers or excess wear and tear
Assist in the collections of Lease Maturity Statements
Support the collection of required documents and resolution of deficiencies for processing direct lessee buyouts.
Address all lease maturity customer inquiries
Assist with lease extension requests
Support Q&A in reviewing and issuing lease maturity statements
Assist and support Quality Assurance team with lease maturity statement adjustment requests
Assist and support Remarketing team with inventory management and or dealer follow up
Other duties as may be assigned
BEHAVIOURAL
Optimistic, Positive, proactive individual who is open to feedback and thrives in a collaborative fast paced environment
Friendly and optimistic individual who finds it easy to get along with everyone
Ambitious, self-starter with an eagerness to learn new things
Proactive problem solver with a mind for efficiency and quality
Empathetic; able to relate to customers
Solid team player who can also work independently
Creative out of the box thinker
Strong work ethic with a can-do attitude
Leads by example
Open minded and able to adapt to change
SKILLS & QUALIFICATIONS
Customer focused
Excellent communication, interpersonal and critical thinking skills
Ability to manage regular interruptions to work-flow
Strong time management, multi-tasking and organizational skills
Aptitude for simple mathematical calculations
Able to work under pressure within tight deadlines
Able to handle large volumes of work
Able to prioritize work
Analytical, problem solving, and decision-making skills
Strong teamwork skills
Open to feedback and committed to continuous improvement
EXPERIENCE
1-3 years in an administrative/customer service role
Previous leasing or automotive experience is considered an asset
Experience with Salesforce is considered an asset
Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
EDUCATION
Bachelor’s degree preferred
Proficient written and verbal skills in English and French
REPORT TO: Team Lead - Lease Maturity
Our organization will, on request, provide accommodations for disabilities to support your participation in all aspects of our Recruitment Process. SCI Lease Corp.is an equal opportunity employer. We thank all applicants for their interest, however, only those selected for an interview will be contacted.
If you would like to apply for this position, please email HR@scileasecorp.com
