Company Description
Would you like to be part of an extraordinary team? Do you want to elevate your career with a global luxury brand offering extensive development opportunities? Would you like to utilize global perks & privileges & enjoy a competitive wage + attractive benefits package?
The Guest Services team is responsible for luggage assistance and valet, but most importantly, is our guests’ first welcome and last farewell. Guest Services Manager, reporting to the Director of Rooms, is responsible for ensuring an excellent guest experience and managing the Guest Services Team.
Job Description
Why work for Fairmont Pacific Rim?
Opportunity to be part of a dynamic team, in a luxury hotel environment.
A competitive salary, starting from $75,000.00 per annum
Complimentary work meal through our Colleague Dining Program
Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
Travel reimbursement program for a TransLink monthly pass
Extensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
Company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements
Complimentary hotel stay for newly hired employees with breakfast for two through our BE OUR GUEST program
Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
What you will be doing:
Uphold the highest standard of customer service by demonstrating and applying Forbes 5 Star service standards at all times.
Lead and manage all aspects of the Guest Services Team (Door, Bell and Valet) and ensure all service standards are followed with friendly and engaging service
Participating in interviewing, recruiting and selection of new team members
Liaise with VIP parties, ensuring that transportation is in order and greeting and escorting as needed throughout stay
Thorough knowledge of emergency procedures (Emergency Preparedness Manual) and general crisis situation procedures
Act as property champion for valet parking system and coordinate with external parking contacts
Liaise with other departments to ensure smooth guest arrival and departure experience
Respond to both employee and guest issues promptly, completing follow up and taking corrective action as required
Develop and implement arrival and departure SOP’s, fostering a service oriented culture.
Coordinate the training, operations, and success of the valet department
Complete workforce planning including scheduling and working with Rooms Division Coordinator to ensure Dayforce accuracy
All other duties as assigned
Qualifications
Your experience and skills include:
A minimum of two-year’s experience in luxury hospitality
Excellent interpersonal and communication skills
Highly organized and results-orientated
Ability to prioritize work in an environment with multiple interests
Ability to work effectively and efficiently in high-pressure circumstances
Competency using a variety of computer software
Previous hotel management experience preferred
Experience with Opera Cloud system and Windows applications
Additional Information
Your team and working environment:
At ocean’s edge, an oasis in the city, Fairmont Pacific Rim is the most remarkable address in Vancouver.
Working with a diverse and talented team of passionate individuals, in a luxury hotel environment
A team dedicated to providing the best guest experience
A team with outstanding attention to detail and dedicated to delivering unparalleled customer service
Visa requirements: Successful candidates must be legally eligible to work in Canada. The hotel is unable to assist candidates with Canadian work authorization.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
