Requisition ID: 19317 Department: Transit Services Dept. Service: Transit Customer Syst & Planning Service Branch: Transit Technology & Innovation Branch Employment Type: 1 Full-time Temporary - Up to 1 year Work Hours: 35.00 hours per weekAffiliation: ATU 1760 Salary Information: $68,544.84 - $97,215.30 annually (2023 rates of pay)Location: Transit Service, 1500 St.Laurent City: Ottawa, ON Job Category: Transit Services - OC Transpo Application Close: 13/10/2025JOB SUMMARY
The mandate of the Transit Customer Systems and Planning Service is to provide customer service, service planning and technology and control systems support for OC Transpo, geared to providing excellence in customer service delivery to 100 million transit customers per year by means of conventional bus, para transit and rail operations. The Technology and Control Systems branch is responsible for managing multiple and major transit IT projects that are highly complex, of multi-million dollar value, normally extend over multiple years, and may require extensive public consultation.
You are responsible for maintaining, developing, enhancing, integrating, monitoring, analyzing, administering, troubleshooting and resolving issues of complex integrated onboard transit fleet vehicle systems and related specialized software applications, including but not limited to the onboard central computer, Next Stop Announcement System (NSAS), cellular modem and onboard IP network, destination signs, Computer-Aided Design/Automated Vehicle Location (CAD/AVL), onboard transit control head (TCH), GPS system, Automatic Passenger Counting (APC), transfer printer, Closed Circuit Television (CCTV) cameras and Digital Video Recorder (DVR), and PRESTO smartcard fare collection system.
You also: develop Quality Assurance (QA) processes across integrated systems, write test plans and perform unit, acceptance and regression tests on upgrades, enhancements and new developments; identify impacts of planned system changes or upgrades and develop mitigation strategies; and oversee communications to impacted users.
EDUCATION AND EXPERIENCE
Completion of 4 year university degree in Computer Science, Engineering, Information Management/Technology or a related field.
Minimum of 5 years of progressively more responsible experience in applications development and/or systems integration.
KNOWLEDGE
IT best practices and standards relating to:
Application development;
System Development Life Cycle;
System and Software architecture;
System Integration, preferably in a multi-vendor environment; and
Internet Protocol (IP) Networking.
Structured systems analysis and troubleshooting techniques
Software/Hardware testing techniques including test plan creation, unit, regression and load/performance testing
Relational databases, Structured Query Language (SQL) and data analysis including MS Excel, pivot tables and PowerPivot
Business Intelligence (BI) concepts and tools, including PowerView
Technical and non-technical document writing
Knowledge of applicable health and safety legislation, including the rights and duties of workers
Understanding of Transit Operations and Intelligent Transit Systems is an asset.
COMPETENCIES, SKILLS AND ABILITIES
Liaise effectively with clients, all levels of staff, vendors and consultants
Gather and document user requirements
Organize work and meet deadlines
Demonstrate effective written and oral communication skills
Work independently and as a team member
Use effective judgment when immediate supervision is unavailable
Research and analytical skills
Collaborative approach in working with others
Converse effectively using both technical and general business terminology
Diplomacy and tact
Demonstrates initiative and self-motivation
Work effectively under pressure
Work with minimum supervision
Flexible
Able to meet deadlines
Client-focussed
WHAT YOU NEED TO KNOW
Language Requirement: English oral, reading, writing
Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions. Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.
The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.
Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at esc-cse@ottawa.ca.
