Job Description What is the Opportunity? Coordinates production support activities for all major systems and related subsystems to ensure the integrity of computer generated data. Applies experience and seasoned knowledge, skills, and practices to perform a variety of assignments. What Will You Do? Coordinates application support objectives in partnership with production support team, development team and business representatives. Provide quality and timely support to our business partners through efficient ownership of Incident management and participation in problem management and application defect resolution. Leads day to day support activities such as application monitoring and service requests, escalating to Tier 3 and Tier 4 teams as required. Participates in secondary tasks such as projects, change management, testing, DR, etc. Proactively identifies gaps, potential issues and suggest recommendation for improvement of systems. Responsible for application and trend reporting and analysis Manage the identification of root cause and coordinate recovery and mitigation to improve resource usage and time to market. Recommends best solutions, work-around, short-term and long-term solutions, considering the cost based on understanding of business issues/need. What you need to succeed? Must have: 5+ years of experience in IT, Operations or Business Support area Successfully supported multiple applications simultaneously including at least one mission critical application Experience with incident management standards and practices including critical communication to business and IT stakeholders Working knowledge on alerts and monitoring tools such as Dynatrace and Pagerduty. Working experience with scripting ideally in .NET and SQL. MS SQL, Windows server, UNIX, LINUX, OCP-KAFKA. Strong expertise in major incident handling and communication . Issue investigation skills. Nice-to-have: Strong analytical and communication skills Background in Capital Markets or trading highly desired Microsoft SQL Server Reporting Services Monitoring tools (Dynatrace, Catchpoint, Aternity) Stonebranch What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation. Leaders who support your development through coaching and managing opportunities Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team Flexible work/life balance options A world-class training program in financial services #LI-POST Job Skills Applications Support, Change Management, Communication, Computer Operations, Information Technology (IT) Infrastructure, Microsoft .NET Development, Microsoft Windows Server, PagerDuty, Production Support, System Applications Additional Job Details Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: TECHNOLOGY AND OPERATIONS Job Type: Regular Pay Type: Salaried Posted Date: 2025-09-25 Application Deadline: 2025-10-31 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.
