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ABOUT THE TEAM
Partner Managers are a direct contact to some of the most valuable merchants
that partner with DoorDash. Partner Managers are in direct contact with business
owners and have an action-oriented mindset to tackle any opportunity that arises
in their book of business. Partner Managers are assigned to a book of business
that they work with closely to ensure their success and growth on DoorDash.
ABOUT THE ROLE
Partner Managers own the overall relationship with restaurant owners on an
ongoing basis. Typical responsibilities include upselling incremental products
and services to our existing business owners to help their businesses accelerate
to new levels, holding periodic business check-ins, making/implementing
operations improvements, troubleshooting product-related bugs, recommending
marketing strategies, and ensuring high levels of satisfaction and retention on
the account as a whole. PMs have a broad scope, and jump in to help business
owners wherever and however they can. Reporting to the Manager, Regional
Partner Strategy, you will play a crucial part in promoting DoorDash's suite of
products through high-volume phone calls and emails.
YOU’RE EXCITED ABOUT THIS OPPORTUNITY BECAUSE YOU WILL…
- Work with businesses to establish important goals and goals for their
business.
- Manage merchant relationships across your region, while building towards
business goals
- Refine sales messaging, prospecting, qualifying, and closing techniques
- Communicate with merchants by phone and email on an ongoing basis to monitor
and support progress toward their goals
- Deliver quarterly business reviews that highlight important wins and
opportunity areas
- Reduce instances of churn, while identifying and supporting new store
expansions
- Advocate internally for how to best solve your merchant’s objectives
- Collaborate with internal growth teams to identify the best opportunities for
merchants in your book of business to expand their sales
WE’RE EXCITED ABOUT YOU BECAUSE…
- You have 2+ years of success in client-facing and sales roles
- You have 2+ years in a sales role while exceeding performance metrics
consistently
- You are persistent and passionate about sales, and have a dynamic personality
- Experience empathizing with customer needs and adapting to meet their unique
goals
- You are comfortable working in a scaling startup environment
- You value collaboration and thrive in ambiguity
- You are comfortable using data to tell a story, and navigate sales and
internal tools quickly (Salesforce, Outreach, Sales Navigator, Google Apps)
- Applicable experience increasing customer satisfaction, retention, and
product adoption
- An ability to understand and communicate operations processes
- The mindset of an owner in whatever you do, and striving to be 1% better
everyday
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With
Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC
and certain features may qualify it as an AEDT in NYC. As part of the hiring
and/or promotion process, we provide Covey with job requirements and candidate
submitted applications. We began using Covey Scout for Inbound
[https://getcovey.com/product/covey-scout-inbound] from August 21, 2023, through
December 21, 2023, and resumed using Covey Scout for Inbound
[https://getcovey.com/product/covey-scout-inbound] again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit
may be viewed here: Covey [https://getcovey.com/nyc-local-law-144]
ABOUT DOORDASH
At DoorDash, our mission to empower local economies shapes how our team members
move quickly, learn, and reiterate in order to make impactful decisions that
display empathy for our range of users—from Dashers to merchant partners to
consumers. We are a technology and logistics company that started with
door-to-door delivery, and we are looking for team members who can help us go
from a company that is known for delivering food to a company that people turn
to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team
members the opportunity to share their unique perspectives, solve new
challenges, and own their careers. We're committed to supporting employees’
happiness, healthiness, and overall well-being by providing comprehensive
benefits and perks including premium healthcare, wellness expense reimbursement,
paid parental leave and more.
OUR COMMITMENT TO DIVERSITY AND INCLUSION
We’re committed to growing and empowering a more inclusive community within our
company, industry, and cities. That’s why we hire and cultivate diverse teams of
people from all backgrounds, experiences, and perspectives. We believe that true
innovation happens when everyone has room at the table and the tools, resources,
and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon
initial connection.
