Position Summary
Under the direct supervision of Banquet Captain team this position is responsible to serve food and beverages (alcoholic and non-alcoholic). As part of the F&B team, the Banquet Server ensures quality service to all Casino and Theatre guests with emphasis on cleanliness, efficiency, accuracy, professionalism and courtesy at all times. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.
Key Accountabilities
Arrive to work at scheduled time, dressed in the proper dress code adhering to all grooming standards
Advise management if supplies are required
Complete all opening and closing duties as posted in the opening/closing per shift duties schedule, as well as all daily cleaning tasks as assigned and listed on the Daily Cleaning Schedule
The server knows all individual menu items, alcoholic, non-alcoholic and food ingredients, methods of mixing or cooking, and prices
Setups: Check BEOs for following day to ensure that all information is correct. If any questions, see manager or catering. Ensure banquet standards are followed and maintained. Setups must have a high attention to detail. Buffets should be attractive
Serving: Reading the BEO in full detail and insuring that all aspects of the style of service are understood. Ability to carry an oval tray confidently over your shoulder with a minimum of 8 entre plates with lids. Server must be confident at carrying plates for service and for clearing. Communication with the guests should be professional, courteous and efficient
Organization and Maintenance of Back of House: Proper control and storage of all banquet supplies such as linen, props, dry goods, coffee equipment, carts, perishables, pop, liquor, equipment, etc. are required. On a continuous basis, keep service corridors, pre-function space, and storage areas clean, organized and unobstructed. Ensure all side duties are done as assigned and done correctly . Let captain/manager know if we are running low on any supplies early enough so we do not run out. All fire and safety regulations are to be followed and any discrepancies reported to manager or security
Food and beverage items will always be served using a tray where logistically appropriate
It is the responsibility of the server to ensure that the side stations are maintained in a neat, clean and orderly fashion at all times. All debris, garbage and food scraps are disposed of by the server and not the dish person
In addition to duties described in the job description the banquet server will be required to occasionally work as a cashier, coat check attendant, house person and bartender.
Banquet Servers are to ensure that all rules, regulations and guidelines set out by the BC LCLB are adhered to and enforced while performing their duties.
Any other requested duties that are relevant and related to the Banquet Serve rs job functions.
Ensures compliance with licensing laws, health and safety and other statutory regulations
Performs other duties as assigned or directed
Education and Qualifications
Ability to work a flexible schedule including evenings and weekends
Knowledge of banquet server responsibilities an asset
Prior hospitality experience preferred
Serving it Right Certification
Ability to successfully obtain a Gaming License
Must be able to bend, squat and lift up to 50 lbs. on a regular and continuing basis
Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis
Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks, requires manual dexterity to use and operate all necessary equipment, able to work late night shifts
Work Environment Considerations
Regular theatre, casino, restaurant or bar environment, standing and walking for long periods of time and non-traditional work hours
Who we are!
GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.
Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 23 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of 9,500 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.
Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.
Our Mission is to provide outstanding experiences to our guests rewarding opportunities for our team, and superior value to our shareholders.
What's in it for you?
We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
We provide you with the tools and technology needed to delight your clients!
You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
Freedom to Innovate: supports new and better ways to be successful.
Be your Authentic Self: environment that values diversity as a source of strength.
This isn't your typical "corporate" job. We work hard and we have fun!
The only thing we don’t play games with…..is your career!
Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.
Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.
Please note that due to the volume of applications, only those under consideration will be contacted for an interview.
Thank you for your interest in Great Canadian Entertainment!
