Position Summary
Under the direct supervision of the the Assistant Manager, Gordon Ramsay Burger, this position is responsible for serving the guests beverages with the strictest regard to rules, regulations and outlet operational guidelines while contributing to a safe and welcoming work environment for all team members. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.
Key Accountabilities
Greets guests by name wherever possible
Informs guests of any daily specials
Explains how various beverages are prepared
Takes guest orders and makes recommendations
Prepares beverages
Serves guests and checks to ensure satisfaction
Resolves guests issues or asks management for assistance
Presents bill upon request and takes payment in the absence of a cashier
Cleans tables or counters, removes glasses and re-stocks when applicable
Delivers beverages to hotel rooms as directed when applicable and obtains signature and removes used trays
Performs opening or closing duties as required
Counts cash float at end of shift (if applicable)
Covers other bartender sections when required
Exercises good judgment when serving alcoholic beverages according to Serving it Right
Liaises and communicates effectively with all appropriate operational departments
Develops and cultivates strong working relationships with all stakeholders: guests, ownership and team members
Ensures compliance with licensing laws, health and safety and other statutory regulations
Performs other duties as assigned or directed
Education and Qualifications
High School Diploma; Post Secondary hospitality or hotel education an asset; Bartending certificate an asset
Must be available to work a flexible schedule including evenings, weekends and holidays
Minimum 1 year bartending experience
POS experience
Serving it Right Certification
Ability to successfully obtain a Gaming License
Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
Work Environment Considerations
Regular casino, restaurant or bar environment, standing and walking for long periods of time and non-traditional work hours
Who we are!
GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.
Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of 9,500 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.
Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.
Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.
What's in it for you?
We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
We provide you with the tools and technology needed to delight your clients!
You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
Freedom to Innovate: supports new and better ways to be successful.
Be your Authentic Self: environment that values diversity as a source of strength.
This isn't your typical "corporate" job. We work hard and we have fun!
The only thing we don’t play games with…..is your career!
Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.
Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.
Please note that due to the volume of applications, only those under consideration will be contacted for an interview.
Thank you for your interest in Great Canadian Entertainment!