Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. Seasonal Associate (Stock, Order Fulfillment) Who are we? Holt Renfrew is Canada's leading luxury retailer, offering designer apparel, footwear, accessories, and beauty products from the world’s most prestigious fashion houses, for both women and men. Join us at stores nationwide, where we aim to make your every visit an inspired and distinct experience in luxury fashion. What are we hiring for in our stores? We’re hiring for Seasonal Associates, Order Fulfillment & Stock Movement who will be responsible for accurately processing customer orders and maintaining organized stock operations. This role ensures timely order fulfillment, efficient merchandise movement, and a seamless luxury shopping experience while supporting sales and upholding high standards of service and operational excellence. What we offer: Competitive pay rate between $18- $20/ hour, based on experience 0 – 39 hours per week Seasonal employee discount A fun & friendly atmosphere with on- the – job training provided What you will be doing: Order Fulfillment Accurately manage Customer Transfer Sale (CTS) and online orders: produce pick lists, organize picking routes, and process shipping confirmations promptly Package and inspect all client orders, checking product quality, labels, and footwear pairs before shipping Process customer returns by tracking, inspecting merchandise for resalable condition, and issuing refunds Maintain system updates, monitor order notifications, and ensure timely action on all orders. Track fulfillment rates, update cancellation reports, and replenish Wrap & Pack supplies as needed Stock Movement Keep stock areas neat, organized, and safe Receive merchandise onto the selling floor and assist with stock recovery and fixture moves Process price changes, markdowns, returns to vendor, and consolidations on schedule Execute and send client transfer requests on the same day; deliver items to shipping and alterations when required Follow all Health & Safety policies Requirements: Passionate about the brand and customer service Ability to work in a fast-paced environment Demonstrated teamwork skills Ability to stand for periods of time, moving between the store and back-office areas and ability to lift up to 30 lbs., ability to use a ladder, move display items, as required Ability to work a variety of shifts including mornings/afternoons/evenings/ weekends during the holiday season between October 27th and January 10th Opportunity for additional overnight shifts available during Black Friday peak sales week, on a first come, first served/ volunteer basis. Overnight shift premium pay rates will be offered. Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs. We are Canada’s FASHION and LIFESTYLE retailer, providing a strong trusted voice in the global fashion world on behalf of Canadian customers. We are the curators of EXTRAORDINARY products that INSPIRE our customers and are respectful of both people and planet. We provide personal service and experiences to empower our customers and colleagues to find the truest expression of themselves and create JOY in doing so. We are committed to creating and inspiring a more SUSTAINABLE future for all. We aim to IGNITE the possibility of POSITIVE CHANGE. No other brand has this combination of traits, and they give us our strong point of view and set us apart. Magenta Own and elevate Magenta so that it is synonymous with the brand. Canadian Be proud and make Canadians proud of who we are by representing a modern Canada, its values, its people, and its ethos on the global retail stage. Sustainability Be a leader in sustainability and ignite the possibility of positive change in others. Build loyalty by being known as a trusted brand that cares for its customers, colleagues, communities, as well as the planet. Personal Service Deliver the highest quality of service, not just to our most valuable customers, but to all guests of Holts. Our reach may be global, but our Values remain proudly Canadian. They are meaningful to us and guide how we work together and interact with our communities. Warmth Be open, welcoming, and respectful to others. Unity We are one team, one community, sharing one planet. Passion Passion is what drives us to be curious and think creatively. Excellence We constantly encourage ourselves to be better.
