The Opportunity
As our National Training Manager, you'll lead the strategic development and delivery of comprehensive training programs across our entire organization. You'll design learning experiences, manage training operations, and ensure our teams have the knowledge and skills they need to deliver exceptional guest experiences.
Key Responsibilities
Design and execute a national training strategy that supports organizational growth, people development, and franchise operational success
Lead comprehensive onboarding programs for new Franchise Partners, Franchise Business Consultants, and Store Management teams
Develop and maintain all training content including SOPs, digital modules, videos, manuals, and reference materials
Conduct specialized field support training for non-traditional store formats and unique operational requirements
Hold monthly training webinars for FBCs and FPs on approved topics and deliver in-person training classes as directed
Coordinate training support for new store openings, including on-site training and system implementation
Ensure compliance with brand, food safety, labor, and health and safety regulations across all training programs
Maintain accurate, auditable training records for corporate staff and franchise partners
Collaborate cross-functionally with Operations, Marketing, People & Culture, and other departments to align training initiatives
Support seamless implementation of Limited Time Offers, R&D initiatives, and IT projects through integrated training
Conduct field visits to validate training implementation and ensure consistent adherence to standards
Define KPIs and use data-driven insights to evaluate training effectiveness and drive continuous improvement
What You Bring to the Table
Bachelor's degree in Human Resources, Education, Business Administration, or related field (or equivalent experience)
5–7 years of experience in a training and development leadership role, ideally within restaurant QSR franchise, retail, or multi-unit environments
Strong facilitation, coaching, and instructional design skills across in-person and virtual formats
Deep understanding of compliance training, learning technologies, and adult learning principles
Proficiency with Learning Management Systems (UKG, SAP SuccessFactors, etc.) and Microsoft Office Suite
Experience with video and digital editing software (Descript, VEED, etc.)
Willingness and ability to travel within Canada and internationally as required
Bilingual (English/French) capabilities are a strong asset
What Sets You Apart
You're a strategic thinker with exceptional relationship-building skills who can collaborate effectively across all levels
Strong facilitation and presentation abilities with a natural talent for engaging diverse audiences
Results-oriented mindset with analytical thinking skills and project management expertise
Adaptable leader who thrives in fast-paced environments while managing multiple priorities
Passionate about continuous learning and staying current with adult learning trends and best practices
Video editing and production skills that bring training content to life
Why Booster Juice?
We're not just a smoothie brand— we're a Canadian success story with an ambitious future. As our National Training Manager, you'll be instrumental in developing the people and systems that drive our success, ensuring every team member has the tools they need to excel and every franchise partner feels supported in their journey. You'll have the opportunity to shape training excellence across our growing network while traveling to support operations and see the direct impact of your work in communities across Canada.
Ready to Blend Your Expertise with Purpose?
Apply today and be part of something refreshing.
Booster Juice is an equal opportunity employer, committed to building an inclusive, diverse, and empowering workplace. Accommodations for applicants with disabilities are available throughout the recruitment process.
Only those selected for an interview will be contacted. Thank you for your interest in joining Booster Juice!
