Why join us
Brex is the AI-powered spend platform. We help companies spend with confidence
with integrated corporate cards, banking, and global payments, plus intuitive
software for travel and expenses. Tens of thousands of companies from startups
to enterprises — including DoorDash, Flexport, and Compass — use Brex to
proactively control spend, reduce costs, and increase efficiency on a global
scale.
Working at Brex allows you to push your limits, challenge the status quo, and
collaborate with some of the brightest minds in the industry. We’re committed to
building a diverse team and inclusive culture and believe your potential should
only be limited by how big you can dream. We make this a reality by empowering
you with the tools, resources, and support you need to grow your career.
Implementation
Implementation transforms new customers into power users. We lead the onboarding
experience for companies adopting Brex Empower, helping them shift from outdated
processes to a modern, employee-first approach. It’s a role that blends customer
empathy, project management, technical expertise, process design, and change
management. We take personal ownership of our customers' long-term success, and
we set customers up thoroughly so they can be with ‘Brex for life’. As strategic
advisors, we build trust, drive solutions with tenacity, deliver results fast,
and work cross-functionally to make adoption seamless for customers.
What You’ll Do
The Implementation Consultant role advises and guides customers; ensuring they
launch Brex successfully, driving wide adoption, and continually driving
business value. Part coach, project manager, consultant, and product expert, our
consultants are continually focused on helping our customers improve their
financial workflows with Brex.
Where you’ll work
This role will be based in our Vancouver office. We are a hybrid environment
that combines the energy and connections of being in the office with the
benefits and flexibility of working from home. We currently require a minimum of
two coordinated days in the office per week, Wednesday and Thursday. Starting
February 2, 2026, we will require three days per week in office - Monday,
Wednesday and Thursday. As a perk, we also have up to four weeks per year of
fully remote work!
Responsibilities
- Work closely with customers to discover their business needs and challenges
and then coach them on the best ways to use Brex to solve them
- Play an important role in scoping, consulting, implementing, and achieving
customer outcomes with the Brex platform
- Partner with customers & project manage implementations and launches
including confirming the project plan, mobilizing stakeholders, and tracking
activities through implementation
- Follow best practices to drive spending activity during implementation
- Configure, test, and validate the dashboard with the customer to ensure the
product fits their needs and functions as intended
- Oversee the integration of the customer’s accounting software with the Brex
platform or partner with Technical Consultants to scope the proper solution
- Manage the customer relationship and expectations, working diligently to
provide solutions to any challenges
- Work cross-functionally as a member of the Brex account team to deliver a
smooth customer experience, including knowledge sharing and keeping our Sales
and Customer Success partners informed on customer engagements
- Adapt quickly to product changes and limitations, and communicate these
strategically to stakeholders
- Develop familiarity with the product roadmap and provide a supporting voice
into future iterations of the product roadmap
- Build and execute a prioritization strategy for managing multiple high-touch
customer relationships
- Provide change management planning to clients including guiding execution of
their change management approach. Guide clients on their communication
approach, training materials, and training execution.
Requirements
- 3+ years of relevant work experience in a customer-facing role, preferably
within a SaaS organization or consulting firm that delivers SaaS services
- 2+ years of project management or consulting experience
- Experience building processes and programs that benefit customer outcomes
- Comfort-leading customer engagements that may contain both technical and
non-technical work streams
- Excellent communication skills, both with customers and within an
organization
- Demonstrated ability to provide customized solutions to a variety of
customers
- Ability to resolve issues and risks in a cross-functional and collaborative
way.
- Strong sense of urgency in driving projects to completion while achieving the
desired business outcomes.
Bonus Points
- Implementation experience in Financial, Expense Management, or ERP Software
space
- Domain expertise in any of the following areas: General Ledger, Accounts
Payable, Accounts Receivable, Billing, Expense Management, Travel,
Procurement and Corporate Card Program
Compensation
The expected salary range for this role is $105,600 - $132,000 CAN. However,
the starting base pay will depend on a number of factors including the
candidate’s location, skills, experience, market demands, and internal pay
parity. Depending on the position offered, equity and other forms of
compensation may be provided as part of a total compensation package.
Please be aware, job-seekers may be at risk of targeting by malicious actors
looking for personal data. Brex recruiters will only reach out via LinkedIn or
email with a brex.com [http://brex.com/] domain. Any outreach claiming to be
from Brex via other sources should be ignored.
