Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Sales & Service Insurance Advisor, Personal Lines to join our growing team in Markham, Ontario! The Sales & Service Insurance Advisor, Personal Lines will deliver exceptional customer service by managing team and individual performance metrics, handling new business and policy changes within service standards, and providing insurance solutions through expert consultation and up-to-date market knowledge. How You Will Contribute: Manage phone queue metrics with your team to ensure optimal availability for customers. Manage pipeline and quote metrics using CRM software. New business leads to be contacted within service level standards. Policy changes and inquiries handled within service level standards. Provide exceptional customer experience on the phone and through email. Prepare quotes for new business using ARS, Applied Rating Services, or company portals. Provide insurance consultation by recommending appropriate insurance coverage. Keeping current on carrier underwriting, marketplace trends and continuous education. Handle all customer touch points with an insurance solution mindset. Licenses and Certifications: RIBO or OTL license required Skills & Experience to be Successful: Post-Secondary Education Experience with TAM or EPIC is an asset. Prior customer experience training an asset. Over one-year personal lines experience in sales or service. Strong organizational and time management skills Ability to multitask using digital procedures and technology. Proficient in Microsoft Office – Outlook, Word, and Excel. Advanced written and verbal skills to help manage high customer expectations and to resolve conflicts. #LI-HO1 The Power to Be Yourself We are an Equal Opportunity Employer. Brown & Brown is committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”. We think of ourselves as a team, so we have teammates - not employees. We strive to attract people who are competitive, driven, and disciplined. Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions. We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater “WE”—never “me.” While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers. If you are an existing Brown & Brown teammate, please click here to apply to a job on our internal career site.
