Apple Retail is where the best of Apple comes together. We bring our expertise
to help people do what they love, delivering an only-at-Apple experience. We
believe inclusion is a shared responsibility and we work together to foster a
culture where everyone belongs and is inspired to do their best work. As a
Manager at an Apple Store, you lead, coach, and develop a team who delivers
exceptional customer experiences. You prioritize actively participating in
customer interactions with team members throughout the store to achieve
performance goals and business priorities. A Manager is responsible for driving
the performance of key goals within assigned areas of the store, in addition to
company priorities. You work alongside and collaborate with others to execute
strategy and deliver on Apple’s goals.
DESCRIPTION
Lead a team, developing and empowering each team member to learn, grow, and
achieve performance and developmental goals. Assist with recruiting, training,
developing, and retaining a diverse, high-performing team. Actively participate
in Floor Leadership by interacting with team members and customers throughout
the store, modeling what good looks like, and making sure that business
priorities are met and exceptional customer service is delivered. Address
customer and team member concerns and escalations, and partner with leadership
and key business or People partners when appropriate. Drive business priorities
and achieve store performance goals by planning and executing operational
strategies within assigned functional areas. Maintain and uphold company
policies and procedures, and protect all company assets, including confidential
business, customer, team member, and financial information. Perform other tasks
as needed. Contribute to an inclusive environment by respecting each other’s
differences and having the curiosity to learn. Demonstrate Apple’s values of
inclusion and diversity in daily activities. Be a role model for inclusive
leadership behaviors and build, develop, and retain diverse teams. Take action
to create a safe, respectful, and inclusive environment for all team members.
MINIMUM QUALIFICATIONS
You should: Be available to work a schedule based on business needs that may
include nights, weekends, and public holidays in the retail store, and reliably
attend work as scheduled, in line with local laws and subject to any approved
accommodations. Have experience leading others in retail, sales, or a related
field. Be proficient in written and spoken French if your role is based in
Quebec — English is required for roles throughout Canada (sign language
supported for both languages).
PREFERRED QUALIFICATIONS
You can: Exceed goals successfully, and persist in accomplishing objectives
despite obstacles and setbacks. Follow through on commitments and establish
mechanisms to encourage others to do the same. Instill trust within the team and
operate with a high level of integrity. Make timely and sound decisions by
asking questions and using analytics, experience, and judgment. Communicate with
excellence, and tailor your communication style to different audiences. Develop
others through mentorship, coaching, and effective feedback. Provide support and
guide others through challenges while remaining calm in a fast-paced and
constantly changing retail environment. Resolve conflict and settle differences
in productive ways.
