Give & Go Prepared Foods Corp.is a proud member of the Mondelēz family. We are a leading, and growing, North American manufacturer of baked goods for over 30 years. If you're looking for a company that will provide you with opportunities for career growth and development, while working with an energetic and team with deeply ingrained values of respect, direct and open communication, quality, and accountability, we’d love to have you join our team. Our Consumer Brands: two-bite® brand, including two bite-brownies®, Kimberley's Bakeshoppe™, Mason St. Bakehouse™, and The Worthy Crumb Pastry Co™
It’s an exciting time to part of the Give & Go team as we are growing rapidly and want you to become a part of our growth and extraordinarily bright future!
Job Overview:
We are currently looking for a versatile Service Desk Analyst to be part of our high-performing information technology services team. The Service Desk Analyst will be responsible for installing, configuring, troubleshooting, and maintaining the Microsoft Windows desktop, notebook computers, terminals, smartphones, printers and associated peripherals, and solving user technology issues at Level 1 and 2.
Key Responsibilities:
Aid in the orientation of employees including the set up of their accounts and ensuring they are properly trained to log on, access resources, applications, and printers
Provide support to all Give & Go employees both in person and online with all technical issues that they incur in a timely manner at multiple company locations including manufacturing plants; Administer Active Directory and other systems accounts
Work on-call service desk support on the phone for weekends on a rotating basis
Identify and effectively prioritize situations requiring urgent attention, escalate when needed
Advise user on appropriate action, providing education and training as required
Diagnose and resolve technical hardware and software issues that have been assigned by the BT Service Desk Manager
Research solutions using available information resources
Log all service desk interactions and document issue resolution using the ticketing system
Maintain accurate inventory of all hardware and software resources and parts by stay current with system information, changes and updates and ensuring all updates and changes are logged appropriately
Maintain excellent communication with all end-users and other members of the BT department
Install and support in-house and proprietary software and hardware as required, ensuring employees are aware of any updates that may impede with their daily work
Responsibilities sometimes require working evenings and weekends, with little advanced notice
Rotating weekend on-call support schedule.
Skills & Qualifications:
Minimum completion of college diploma in Information Technology, Computer Science, or a related field
Minimum 2 years’ experience in a business technology role with project experience in client server environment
Preferred completion of university degree in Information Technology, Computer Science, or a related field
At least 1 of the CompTIA certified – A+, Network+, Server+, or Security+
Must have an understanding of setup, configuration, troubleshooting of desktop/notebook hardware and software
Excellent analytical, problem solving, and troubleshooting skills
Windows desktops, notebooks, as well as iOS/Android devices, in a networked environment
Windows desktops, notebooks, as well as iOS/Android devices, in a networked environment, with the inclusion of, Windows 10, Office/Office 365, Outlook, MS Office (Excel, Word, PowerPoint)
Must have the ability to conduct research into systems issues and products as required
Must possess basic knowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, VLANs etc.)
Must have knowledge of a variety of wifi and IoT enabled devices.
Must have a valid Driver's License and access to a vehicle
What We Offer:
As we grow, we are committed to preserve the parts of our diversity & culture that is unique, people focused and are core to our success at every size. Our values of Quality, Direct Communication and Respect mean something.
Learning and growth; we are working to create an environment where sharing new ideas, experimenting and learning from each other is strongly encouraged.
Competitive benefits, along with work-life balance!
Interested and qualified candidates are invited to apply directly. Give and Go is committed to providing equal employment opportunities for all applicants and employees regardless of race, ancestry, place of origin, color, ethnic or national origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences (for which a pardon has been granted), disability, marital or family status, or any other characteristic protected by law. If you require an accommodation to participate in the recruitment process, please contact us at careers@giveandgo.com, citing "AODA" in the subject line, along with your request and contact information. While we appreciate all resume submissions, only those selected for an interview will be contacted.
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