Leading the future in luxury electric and mobility
At Lucid, we set out to introduce the most captivating, luxury electric vehicles
that elevate the human experience and transcend the perceived limitations of
space, performance, and intelligence. Vehicles that are intuitive, liberating,
and designed for the future of mobility.
We plan to lead in this new era of luxury electric by returning to the
fundamentals of great design – where every decision we make is in service of the
individual and environment. Because when you are no longer bound by convention,
you are free to define your own experience.
Come work alongside some of the most accomplished minds in the industry. Beyond
providing competitive salaries, we’re providing a community for innovators who
want to make an immediate and significant impact. If you are driven to create a
better, more sustainable future, then this is the right place for you.
Lucid is growing our brand. A post luxury brand centered around sustainability
and human experience. If you are an effective communicator, love helping people
and are thinking about joining the EV revolution, come join us! The Lucid
Brand Ambassador is the first point of engagement guests will have at the Lucid
studio.
The role:
- Welcome guests, resolve general inquiries, and schedule test drives
- Quality lead capture in CRM (Salesforce) inputs for customer interactions and
outreach
- Customer Assessment: Ask questions to understand budget, preferences,
timeline
- Listen to customer needs to recommend suitable vehicles and collects required
customer information
- Refer high-potential leads to Sales Specialists
- Ensure all guests are directed to the most appropriate point of contact
- Develop deep knowledge of Lucid brand, vehicles, and services
- Stimulate customer consideration, explaining features, specifications,
pricing of all models
- Provide backend (i.e., non-customer-facing) operational support to ensure
completion of order paperwork and clarity on order/vehicle status
- Facilities Management: Ensure food and beverage replenishment from existing
inventory and reporting of maintenance requests
- Support Studio Manager in execution of Retail Ops. playbook (i.e. opening /
closing checklist)
- Ensure test drive and showcase vehicle readiness (cleaning, charging)
- Assist with daily operations as needed
You bring:
- Exceptional people skills, communication is key!
- Ability to deliver an outstanding customer journey for guests entering the
Studio
- Experience in customer facing industry (food service, retail, hospitality
etc)
- Patience and professionalism
- Comfortable operating in ambiguous retail environment
- Passion for EV industry and building the Lucid brand
Minimum requirements:
- Flexible availability including extended holiday mall hours, holidays and
weekends
- Prior experience in the automotive industry highly preferred
- 18 years old minimum
- High School diploma/GED required
- Authorized to work in Canada (visas sponsorship not available)
- Prior experience with CRM tool such as Salesforce highly preferred
- Physical requirements include the ability to twist, bend, squat, reach, and
stand for extended periods of time with or without reasonable accommodation.
- Where permitted by law, successful completion background check including, but
not limited to, criminal records are a condition of employment for Lucid
sales centers
- Valid driver’s license with no suspensions within the past year. Drivers
under 21 must have maintained a Driver’s License for a minimum of 3 years and
successfully complete Lucid Training upon hire
- Ability to obtain appropriate provincial drivers license, where applicable
At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is
proud to be an equal opportunity workplace. We are committed to equal employment
opportunity regardless of race, color, national or ethnic origin, age, religion,
disability, sexual orientation, gender, gender identity and expression, marital
status, and any other characteristic protected under applicable State or Federal
laws and regulations.
Compensation Range: The compensation range for this position is specific to the
locations listed below and is the range Lucid reasonably and in good faith
expects to pay for the position taking into account the wide variety of factors
that are considered in making compensation decisions, including job-related
knowledge; skillset; experience, education and training; certifications; and
other relevant business and organizational factors.
Additional Compensation and Benefits: Lucid offers a wide range of competitive
benefits, including medical, dental, vision, life insurance, disability
insurance, vacation, and 401k. The successful candidate may also be eligible to
participate in Lucid’s equity program and/or a discretionary annual incentive
program, subject to the rules governing such programs. (Cash or equity
incentive awards, if any, will depend on various factors, including, without
limitation, individual and company performance.)
Base Pay Range (hourly)
$23—$28 CAD
Additional Compensation and Benefits: Lucid offers a wide range of competitive
benefits, including medical, dental, vision, life insurance, disability
insurance, vacation, and 401k. The successful candidate may also be eligible to
participate in Lucid’s equity program and/or a discretionary annual incentive
program, subject to the rules governing such programs. (Cash or equity
incentive awards, if any, will depend on various factors, including, without
limitation, individual and company performance.)
By Submitting your application, you understand and agree that your personal data
will be processed in accordance with our Candidate Privacy Notice
[https://www.lucidmotors.com/s3fs-public/pdf/candidate-privacy-notice.pdf]. If
you are a California resident, please refer to our California Candidate Privacy
Notice
[https://www.lucidmotors.com/s3fs-public/pdf/california-candidate-privacy-notice.pdf].
To all recruitment agencies: Lucid Motors does not accept agency resumes. Please
do not forward resumes to our careers alias or other Lucid Motors employees.
Lucid Motors is not responsible for any fees related to unsolicited resumes.
