Description
About the Role
Join our dynamic Rating Team within the Billing Revenue Enablement organization, where you'll play a pivotal role in building foundational capabilities that drive business success across TELUS, Koodo, and Public Mobile. As a Senior Business Enablement lead, you'll be at the intersection of business strategy and technical execution, translating market demands into comprehensive end-to-end solutions.
Our team serves as the critical bridge between business requirements from Consumer and SMB teams and the technical capabilities needed to address diverse market challenges. You'll work directly with our internal customers including Consumer Mobility and Home Solutions and SMB teams to deliver innovative rating capabilities that support competitive positioning and customer retention.
Key Responsibilities
Strategic Product & Project Management
Lead the development and execution of rating capabilities strategy aligned with corporate priorities and business objectives
Manage multiple complex projects simultaneously while maintaining quality and timeline commitments
Translate marketing demands and market problems into actionable technical requirements and solutions
Prioritize initiatives using data-driven approaches, leveraging metrics, analytics, and business intelligence to inform decision-making
Establish measurable targets for capability improvements and track performance against defined KPIs
Cross-Functional Leadership & Collaboration
Build and maintain strong relationships across diverse organizational teams including Marketing, Digital, Customer Experience, Assisted Channels, Financing, Fraud, and Credit & Collections
Orchestrate end-to-end capability development ensuring seamless integration across all touchpoints
Collaborate with digital teams to design optimal customer experiences and with CX teams to develop agent support journeys and tools
Facilitate alignment between technical teams and business stakeholders
Business Enablement & Requirements Management
Partner with Marketing teams to develop solutions for mobility value propositions, competitive responses, and customer acquisition/retention capabilities
Gather, analyze, and translate complex business requirements into technical specifications
Ensure delivered capabilities can be effectively curated to address multiple use cases across our brand portfolio
Drive creative solutions and innovative approaches to streamline enablement processes and improve operational efficiency
Technical & Operational Excellence
Develop deep understanding of TELUS system architecture and rating ecosystem components
Drive agile delivery methodologies and best practices across project teams
Oversee end-to-end testing strategies and quality assurance processes
Ensure operational readiness and support capabilities for new implementations
Performance Management & Continuous Improvement
Design and implement measurement frameworks to assess capability performance and business impact
Analyze results data to identify optimization opportunities and drive continuous improvement initiatives
Provide insights and recommendations based on performance analytics to enhance future capability development
Champion process innovation and efficiency improvements across the enablement lifecycle
Qualifications
Experience & Background
7+ years of experience in business enablement, product management, or similar strategic roles
Proven track record in telecommunications, technology, or complex B2C environments
Demonstrated success managing large-scale, cross-functional initiatives
Experience working with technical teams and understanding system architecture concepts
Strong background in data analysis, performance measurement, and metrics-driven decision making
Core Competencies
Data-Driven Decision Making: Expert ability to leverage analytics, metrics, and business intelligence to inform prioritization and strategic decisions
Performance Management: Proven experience establishing KPIs, measuring results, and setting improvement targets
Process Innovation: Creative problem-solving skills with track record of streamlining operations and improving efficiency
Project & Program Management: Expert-level skills in managing multiple concurrent projects with competing priorities
Stakeholder Management: Exceptional ability to build relationships and influence across organizational boundaries
Strategic Thinking: Strong analytical and critical thinking skills with ability to connect business strategy to tactical execution
Agile Delivery: Deep familiarity with agile methodologies and iterative delivery approaches
Technical Acumen: Ability to quickly learn complex technical concepts and communicate effectively with engineering teams
Essential Skills
Analytics & Insights: Proficiency with data analysis tools and ability to translate data into actionable business insights
Creative Problem-Solving: Innovative mindset with ability to identify and implement process improvements
Outstanding communication and presentation skills for executive and technical audiences
Strong problem-solving abilities with data-driven decision-making approach
Excellent organizational skills with attention to detail in fast-paced environments
Adaptability and resilience in managing changing priorities and ambiguous situations
Customer-focused mindset with understanding of end-to-end customer journey implications
Preferred Qualifications
Experience with business intelligence tools, analytics platforms, and performance dashboards
Background in process improvement methodologies (Lean, Six Sigma, etc.)
Track record of successfully implementing measurement frameworks and driving results-based improvements
What You'll Gain
Opportunity to shape critical revenue-enabling capabilities across Canada's leading telecommunications brands
Exposure to cutting-edge rating technologies and telecommunications infrastructure
Leadership role in high-visibility projects with direct business impact
Access to comprehensive data and analytics tools to drive evidence-based decision making
Collaborative environment working with diverse, talented teams across the organization
Professional development opportunities in both business strategy and technical domains
Platform to innovate and implement creative solutions that improve organizational efficiency
Our Commitment
At TELUS, we're committed to creating an inclusive environment where diverse perspectives drive innovation. We offer competitive compensation, comprehensive benefits, and opportunities for continuous learning and career advancement.
