Position: Seasonal Ambassador
0-39 hours/week
Contract Role
Interview Plan
Seasonal Ambassador
Seasonal Ambassadors at Lush are experts in product and brand knowledge, as well
as providing exceptional customer consultations and product demonstrations.
Seasonal Ambassadors cultivate strong team relationships and contribute to
overall shop excellence in both sales and operations. On the shop floor, they
consistently surpass daily sales goals while creating a fun and inclusive team
environment that keeps customers coming back for more.
We encourage you to put yourself in the customer's shoes and think about what
would make their day. Whether it's providing personalized product
recommendations or sharing your knowledge and expertise, you have the power to
create a unique and memorable experience for every shopper.
For our Seasonal Ambassadors, it's not just about selling soap – it's about
making a positive impact on the world, one bar at a time!
Responsibilities:
Sales and Customer Experience:
- Driving Sales: Utilize StoreForce dashboard results and seek feedback to
exceed sales goals. Take ownership of your results and actively work to grow
your contribution to the store’s overall sales.
- Customer Experience: Consistently deliver a world-class customer experience
to every customer who walks through our doors. Connect with customers and
identify their needs by listening attentively and asking open-ended
questions. Show off our amazing products by demonstrating their unique
benefits and features. Seek opportunities to make customers' day and leave
the world Lusher than we found it.
- Building the Brand: Educate customers on our brand values including our
stance on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100%
Vegetarian, Handmade, and Naked Packaging. Expertly articulate these values
in the shop and through community engagement by hosting store parties and
other initiatives that help bring in more traffic. Spread the word about what
makes Lush unique, and inspire others to join us in making a positive impact
on the world!
- Product Passion: Continually expand your product knowledge with ongoing
learning and diving deep into all things Lush. Stay up-to-date on our
products, ingredients, and unique benefits to confidently and consistently
make informed product recommendations for every customer's needs.
Team Involvement:
- Development: Utilize Lush resources to develop effective sales techniques and
product knowledge to improve your performance, support the growth of your
team, and increase sales. Take ownership of your development, assess your
performance, and actively seek feedback, resources, and opportunities to
improve and elevate your skills, knowledge, and abilities.
- Diversity, Equity, Inclusion, and Belonging: Encourage open communication and
actively listen to team members’ perspectives related to diversity, equity,
inclusion, and belonging (DEIB). Foster a sense of belonging by promoting
teamwork, encouraging collaboration, and recognizing and valuing each
employee's unique contributions.
Operational Excellence:
- Time and Attendance: Be punctual, reliable, and present at work. Actively
participate in teamwork, prioritize your wellbeing by taking breaks when
necessary, and keep up-to-date with company news and updates.
- Visuals and Merchandising: Maintain a clean, organized, and visually
appealing store to enhance the customer's shopping experience and drive
sales.
- Stock and Inventory: Utilize Visual Merchandising guidelines to make
real-time adjustments to product displays based on sales to improve the
customer experience.
- Policies and Procedures: Ensure you are practicing company standards for
opening and closing, product integrity, respectful workplace, and health and
safety.
Qualifications:
Required:
- Excellent customer service skills
- Flexibility to adapt to changing situations and priorities in a fast-paced
environment
- Knowledge and passion for skincare, natural beauty, and ethical business
- Flexible schedule to accommodate store needs, including evenings, weekends,
and holidays
Preferred:
- Experience with consultation-based customer service models
- Strong problem-solving skills to address issues that arise in day-to-day
operations
- Experience working in a team environment
- Experience working in skincare or cosmetics
- Experience in cross cultural collaboration and DEIB or social justice
training
- Fluency in Spanish, French, or other languages
Cataraqui Centre Pay
$17.50—$17.50 CAD
Best of luck on your job search, and don't forget to follow us to learn more!
We Are Lush [https://weare.lush.com/]
YouTube [https://www.youtube.com/@LUSH]
LinkedIn [http://www.linkedin.com/company/lush-fresh-handmade-cosmetics]
Find our Personal Privacy Policy details here.
[https://www.lush.com/ca/en_ca/faq/personel-privacy-policy]
Lush Cosmetics North America respectfully recognizes that our business operates
on Indigenous territory across Turtle Island. As a business headquartered in
Canada, our largest facilities are located on the unceded territories of the
Musqueam, Squamish and Tsleil-Waututh, as well as here on the lands of the
Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and
now home to many diverse First Nations, Inuit and Métis peoples.
Our commitment to reconciliation and decolonization is guided by the Truth and
Reconciliation Commission of Canada: Calls to Action #92
[https://ehprnh2mwo3.exactdn.com/wp-content/uploads/2021/01/Calls_to_Action_English2.pdf].
We recognize that our facilities, along with our settler and newcomer staff are
guests on this land and as we act to repair past harm, we do it together in ally
ship with Indigenous People everywhere, including staff, customers and with
leadership from organizations and communities we work with.
