Working at Trail Appliances means joining an entrepreneurial-minded, driven team
dedicated to delivering an exceptional customer experience. Trail Appliances is
the leading independent appliance retailer in Western Canada. We’re a
fast-growing company with over 500 employees in British Columbia, spread out
over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in
BC's major markets. Join our team of trailblazers!
Our core values:
Integrity – We do what’s right, even when no one is looking.
Improvement – We do it well. Then we do it better.
Caring – We put ourselves in others’ shoes.
Authenticity – We like people, not pretense.
Determination – We kick down walls.
Are you passionate about quality, problem-solving, and making a real impact in
IT operations? We’re looking for a QA and Application Support Analyst to join
our dynamic team. In this role, you’ll be at the heart of our application
lifecycle—triaging user requests, managing testing processes, and championing
quality standards across the organization.
You’ll collaborate with cross-functional teams to ensure our applications run
smoothly and meet the highest standards. If you thrive in a fast-paced
environment and enjoy both technical and customer-facing work, we want to hear
from you!
As a QA and Application Support Analyst, you will
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Lead and manage smoke and regression testing for applications
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Triage, prioritize, and assign incoming help desk requests
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Develop and execute manual and automated test cases, scripts, and plans
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Establish and improve QA methodologies and tools for defect management
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Analyze risks related to defects and security issues
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Escalate unresolved issues to appropriate support levels
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Communicate effectively with technical and business teams
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Provide regular updates to stakeholders and executives
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Stay current with QA best practices and industry trends
The experience we like to see
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Post-secondary degree or diploma in IT or related field
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3+ years of software testing experience
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3+ years in an IT-related customer service role
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Strong knowledge of testing methodologies and QA best practices
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Excellent analytical, organizational, and communication skills
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Proficiency in Microsoft Office
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Experience with Microsoft Dynamics 365, Microsoft Azure DevOps and Business
Intelligence
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UAT
Bonus Points
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BSc in Computer Science
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5+ years in QA, with at least 3 years in testing and IT support
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Experience with ERP & CRM systems (especially Microsoft Dynamics 365)
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Strong report writing and documentation skills
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Experience with Data Quality programs and/or a BI platform (PowerBI)
Who You’ll Work With
Why Join Us?
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Flexible work schedule with core hours
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No travel required (except for orientation or special events)
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Opportunity to shape QA standards and practices
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Supportive, collaborative team environment
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Exposure to cutting-edge Microsoft technologies
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Generous employee discounts
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Employee Recognition Program
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Extended health care and dental coverage
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Gym membership discount
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Professional Development Programs
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Career Progression
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Company events
Ready to Apply?
If you're excited about this opportunity and meet the qualifications, we
encourage you to apply—even if your experience doesn’t match every requirement.
We value diverse perspectives and are committed to building an inclusive team.
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INDHP
We inspire possibilities, make shopping ridiculously easy, and help create
special moments at home. Are you ready to meet your team?
