Meet Yubico [https://www.yubico.com/]: the inventor of the YubiKey
[https://www.yubico.com/products/]––the world's first and leading security key.
Our company’s mission is to make secure login easy and available for everyone.
Yubico was founded in 2007 by Stina and Jakob Ehrensvard, and recently went
public on Nasdaq Stockholm Main Market: YUBICO. Our customers include Fortune
500 companies, hundreds of government agencies and millions of individuals in
over 160 countries that rely on Yubico technology to secure access to computers,
online services and mobile apps. We are a global company with a strong company
culture and employees located in over 14 countries. Yubico’s headquarters are
based in Stockholm, Sweden and Santa Clara, CA. Aligned with our mission to
make the internet more secure for everyone, Yubico donates YubiKeys to
organizations helping at-risk individuals through our philanthropic initiative,
Secure it Forward [https://www.yubico.com/why-yubico/secure-it-forward/].
At Yubico, we offer:
Freedom and Flexibility: At Yubico, we want you to be your most productive
selves whether you decide to work 100% from home or choose to work
hybrid/onsite. The way we balance the fast-paced demands of a high-growth
company and sustainability is making rest a priority.
Yubico Values: We work to ensure that our employees have an open space to have
their voices amplified to create a workplace where everyone feels like they
belong. Aligned with this, our employees have created some pretty cool Employee
Resource Groups: YubiPride, YubiBIPOC, YubiSustainability and YubiWomen.
Additionally, Yubico donates YubiKeys to organizations in need all over the
world (you can read more about our work here).
Social Connection: Relationships and connectedness matter, and we love spending
time with our team! Our virtual workspace keeps us connected day-to-day whether
it's through Yubico celebrating wins or our buzzing Slack communities. We host
an all-team event in a new location every year where we plan for upcoming
quarters, set goals, and most importantly, host fun events to encourage team
building outside of the workplace. Check out our Life at Yubico Page on LinkedIn
and our awards here.
The Role:
As a Staff Business Operations Analyst, you will be a strategic leader
responsible for architecting and maturing the core processes that run on our
highly integrated Salesforce platform. Your mission is to help the revenue
organization implement their strategy while reducing operational risk and drive
efficiency across our entire customer lifecycle, from partner engagement in our
Partner Portals and customer support in Service Cloud to order fulfillment via
our ERP integration (NetSuite).
You will work closely with cross-functional teams, including finance, sales,
production, fulfillment, security, and IT, to guide and support process
improvements within this complex systems landscape. This role is ideal for a
senior analyst with a strong systems-thinking mindset who can translate
ambiguous business goals into scalable, technology-enabled solutions.
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Tasks & Responsibilities:
- Business Process Architecture & Improvement: Analyze and architect end-to-end
business processes that span our Go-To-Market ecosystem—from lead generation
in our Partner Portal to quoting in Sales Cloud, resolution in Service Cloud,
and fulfillment via our ERP integration. Identify and quantify
inefficiencies, risks, and scalability bottlenecks.
- Data-Driven Solution Design: Collect, analyze, and interpret data from
Salesforce, NetSuite, and related systems to provide meaningful insights into
the efficiency of the solutions and processes they support. Collaborate with
data teams to develop KPIs and dashboards that measure the health of our
lead-to-cash and case-to-resolution processes.
- Change Management: Guide operational teams through the complexities of system
and process changes. Proactively identify and address risks related to new
configurations, integration updates, and workflow enhancements to ensure
smooth adoption.
- Cross-Functional Collaboration: Serve as the primary liaison between business
stakeholders and our technical teams. Translate complex business requirements
into clear, actionable specifications for our Salesforce and NetSuite
developers.
- Strategic Project Leadership: Define the business requirements and scope for
strategic projects aimed at enhancing our CRM and ERP capabilities.
Coordinate with project managers and stakeholders to ensure technology
projects deliver on their intended business value.
- Process and System Documentation: Create detailed documentation of business
processes, workflows, and system configurations, with a specific focus on
Salesforce objects, integration points, and ERP handoffs.
- Mentorship and Training: Mentor junior business analysts and conduct
workshops for stakeholders on how to best leverage our integrated systems.
Champion best practices for process design and system usage across the
business.
- Continuous Improvement: Proactively identify opportunities for automation and
optimization within our business systems, utilizing tools like Salesforce
Flow, integration middleware, and other technologies. Stay current on
platform updates and industry trends to drive continuous improvement.
Basic Qualifications:
- 8+ years of experience leading business process reengineering and
transformation efforts, with a strong focus on CRM-centric operations.
- Proven experience architecting business processes within a complex, highly
integrated Salesforce environment.
- Experience quantifying outcomes based on metrics and KPIs, and developing
business cases to justify investments in system and process improvements.
- Ability to navigate ambiguity and collaborate with diverse stakeholders to
develop clear, actionable plans.
- Demonstrated experience managing relationships and influencing senior
stakeholders.
Bonus Skills & Experience:
- Extensive experience with the Salesforce platform, including Sales Cloud,
Service Cloud, and Experience Cloud (Partner Portals).
- Strong understanding of the quote-to-cash lifecycle and the business
challenges of CRM-ERP integrations.
- Experience building and managing dashboards (in tools like Looker Studio and
Salesforce) to measure process efficacy.
- Experience working across cross-functional teams in a global organization.
- A command of Google Workspace.
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$120,000 - $150,000 a year
Yubico offers a holistic Total Rewards package designed to support our employees
in all aspects of their life inside and outside of work. This role has the
annual salary range of $120,000 to $150,000 for a candidate located on the East
Coast, US. For roles that are filled in other locations, the compensation range
will be based on data provided by the Radford McLagan Compensation Database from
Aon. Final compensation is also based on a number of factors including, but not
limited to, job-related knowledge, skills, and experience.
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LI-Remote
LI-AS1
Our U. S. benefits are designed for your overall well-being:
Health coverage. We’ve got you covered with top of the line health plans,
including dental and vision. We pay 100% of your premium and 85% for your
family.
Retirement plan. Our retirement plan includes a 401K dollar per dollar match up
to 6% with a cap of $6K/year. Immediate vesting.
Wellness reimbursement. We offer $1,200.00 in wellness earnings (prorated based
on start date) that you can use on your gym membership, a massage, or your
favorite online fitness classes. This is a taxable benefit if you choose to
participate.
Learning and development. We encourage your professional growth and offer a
yearly development stipend of $3,000 and mentorship program.
Time off. We offer a total of 15 vacation days plus 10 holidays, and 7 sick days
a year.
Paid parental leave. We love welcoming new family members to our YubiTeam! All
parents receive 8 weeks of paid leave. Birthing parents receive an additional 8
weeks of paid leave (16 weeks total).
Commuter Benefits. If you need to commute to the office, we offer commuter
benefits.
Strong mission & company values. We’re a global team on a global mission to make
the internet more secure for everyone. We believe that every person’s work
matters. That you should always be nice, stay humble, and have fun, and never
take yourself too seriously.
We are an equal opportunity employer, we value diversity and uphold an inclusive
environment where all people feel that they are equally respected and valued.
All applicants will be considered for employment without attention to race,
color, religion, sex, sexual orientation, gender identity or expression, age,
marital status, religion, national origin, disability, protected Veteran status
or any other characteristic protected by law. We'd love to learn about what you
can add to our diverse team. We are an E-Verify Participating Employer.
Yubico does not accept agency resumes or referrals so please do not send them to
our careers staff or employees. Yubico is not responsible for any fees related
to unsolicited resumes or referrals.
Personal data submitted through this form is used for managing Yubico’s
recruitment activities, which include facilitating any application you make,
setting up and conducting interviews and tests for applicants, evaluating and
assessing results and selecting candidates, and as otherwise needed in our
recruitment and onboarding processes. The use of your personal data may also be
necessary prior to entering into a contract with you (that is prior to offering
you a job with Yubico). Your personal data will only be used for the purposes
for which it was collected and in accordance with the Yubico Privacy Notice
[https://www.yubico.com/support/terms-conditions/privacy-notice/]. We only keep
your personal data for as long as necessary and in compliance with Yubico’s
record retention policies. If you have asked us to, we will keep you informed of
other opportunities at Yubico. We do this in various ways, including email and
by phone. If at any time you do not want us to contact you or use your
information as described herein please contact us at jobs@yubico.com to let us
know and we will delete all such information. Providing your personal data is
voluntary, but necessary to join our talent community, and if you do not agree
to provide your data, we will not be able to consider you as part of our talent
community.
As part of providing the requested service, we will transfer your data to be
processed by Lever, Inc
[https://www.lever.co/wp-content/uploads/2020/07/Lever-Privacy-Data-Sheet.pdf].,
a service provider contracted by Yubico AB and/or its subsidiaries that meets
legally mandated privacy requirements. The Yubico Privacy Notice offers more
information about Yubico privacy practices, including the lawful basis for
processing of personal data, how to lodge a complaint with the supervisory
authority, and how to contact Yubico to exercise your data subject rights. In
this notice, when we refer to "Yubico", "us", "we" or "our", we mean the Yubico
group company or companies that you apply to, or correspond with, and which are
responsible for any personal data collected about you.
