Be essential at Cars Commerce At Cars Commerce, we’re fanatical about
simplifying everything about car buying and selling. We do right by our
customers and consumers to better connect the industry with simplified and
tierless technology to enhance, measure and drive local automotive retail.
Whether through our No.1 most recognized marketplace, Cars.com, our
industry-leading digital experience, Dealer Inspire, our trade and appraisal
technology, AccuTrade, our reputation-based digital wholesale auction
marketplace, Dealerclub, or our new Cars Commerce Media Network, Cars Commerce
is essential for success in the automotive industry. No one ever travels alone
here: at its core, Cars Commerce is collaboration. In fact, it’s built into the
very fabric of our shared values. We like to say we Rise Together – putting
people at the center of what we do, from consumer to customer to community. Life
at Cars Commerce makes it easy when we share the ethos to be Open to All,
encouraging open-minded communication because we know diverse thinking yields
better outcomes. But critical to our success is Caring to Challengeand Taking
Ownership, fueling a competitive spirit in a respectful environment where we
think about tomorrow but act today. At our foundation, we have integrity, Doing
the Right Thing, even when it’s hard. It’s our shared commitment to these values
that makes Cars Commerce a place where growth becomes not only possible, but
downright unavoidable. But don’t take our word for it. As a U.S. News & World
Report Best Company to Work For in 2024, we're obsessive about the employee
experience. We are among the top 20% being declared “Best” of our industry based
on six critical factors that are important to employee wellbeing, like quality
of pay, benefits, work life balance and more. About the Role: We are looking for
a Technical Support Engineer I who is passionate about diagnosing and
troubleshooting technical issues, including hardware, software, and basic
network related problems in a remote setting. Examples of work include asking
the right questions with internal employees to figure out a solution, talking
employees through effective troubleshooting using company communication tools
until issues have been resolved. This role will also include provisioning and
deprovisioning of Windows and macOS computers, setting them up with company
standard software to ensure compliance with security policies. Work Location:
This is a hybrid role that will report to our Montreal, QC office on an as
needed basis. Responsibilities Research and identify solutions to software and
hardware issues Prioritize and manage several open issues at one time Document
technical knowledge in the form of notes and manuals Provisioning and
deprovisioning of Windows and macOS laptops Ability to troubleshoot and resolve
basic network issues Taking ownership of customer issues reported and seeing
problems through to resolution Being in office for an agreed upon amount of time
to take care of laptop provisioning and deprovisioning in our office in
Montreal, Canada. Assist with upkeep of on site conference room audio visual
hardware and software Required Skills & Experience Bachelor's Degree or
equivalent experience in a relevant field like Computer Science, Information
Technology, or Software Engineering. Bilingual in English and French,
familiarity with both QWERTY and AZERTY keyboards Proven customer service
experience explaining technical details simply. Hands-on experience with macOS
and Windows from an installation and troubleshooting perspective, as well as
experience with mobile devices and other tech devices. Ability to provide
step-by-step technical help, both written and verbal Excellent problem-solving
and communication skills. Salary Range $52,800.00-63,350.00 Our Comprehensive
Benefits Package includes: Medical, Dental & Vision Healthcare Plans New Hire
Stipend for Home Office Set-Up Generous PTO Refuel - a service based recognition
program where employees receive additional paid time away to learn grow and
reset Paid Holidays, Floating Holiday, Volunteer Day, Recharge Day Learn more
about our Benefits, Perks, & Culture on our LinkedIn Life Pages! For US-based
Positions: Applicants must be authorized to work in the United States. Please
note that we are unable to sponsor employment visas at this time. We are an
equal opportunity employer and value diversity at our company. We do not
discriminate on the basis of race, religion, color, national origin, gender,
sexual orientation, age, marital status, veteran status, or disability status.
California Applicants: Click here to review our California Privacy Policy for
Applicants. For current employees, please click here to review our California
Privacy Policy for Employees. Welcome! At Cars Commerce, we think big, push
boundaries, and rise together as a team. It’s all the challenge and energy of a
job in the tech industry, backed by 25 years of proven resilience and growth as
a leading consumer brand. Imagine getting to work on a team with a bold mission
to simplify everything about buying and selling cars. A culture that’s a unique
mix of innovation and collaboration. Exciting training and development
opportunities that empower you to take ownership of your career. For our
employees, every day is an opportunity. We’re a remote-first workplace that
embraces diversity at every level. Inspired by our values, we intentionally
create opportunities for our employees to grow and make an impact in our
industry and local communities. Let’s move your career forward together. Cars
Commerce is an audience-driven technology company empowering automotive that
simplifies everything about buying and selling cars. The Cars Commerce platform
includes the flagship automotive marketplace and dealer reputation site
Cars.com, innovative digital marketing technology and services from Dealer
Inspire, industry-leading trade-in and appraisal technology from AccuTrade, an
exclusive in-market media network, and powerful and predictive AI technologies
that enable more efficient and profitable retail operations. Cars Commerce is
the essential partner to stay one step ahead in automotive.
