Summary
We are looking for a driven Warranty Manager to lead and scale the Warranty team at Akash Homes. This person, reporting to the Construction Manager, will work closely with city leads and other departments to deliver a consistent and exceptional customer experience. The Warranty Manager will establish systems, oversee workflows, and coach a team to ensure warranty work is completed on time, on budget, and with excellence.
The Opportunity
Scaling a team is a privilege. Your key role as Warranty Manager is to establish a strong foundation for how warranty services are delivered at Akash Homes. You’ll set up systems, metrics, and processes, while ensuring your team has the training and support to succeed. You’ll be deeply involved in proactive planning, customer communications, and continuous improvement to deliver consistency across all regions.
One year at Akash Homes is like three years elsewhere. Due to our rapid expansion and unique operational challenges, this role will push you to grow as a leader while making a direct impact on the company's success.
What You’ll Work On
Leadership & Coaching
Coach and mentor warranty coordinators and technicians, ensuring a high-performance team environment.
Conduct bi-weekly one-on-one meetings with direct reports to provide coaching, review goals, and ensure alignment with company and departmental objectives.
Building strong collaboration with city leads to addressing regional nuances while creating consistent outcomes.
identify future team needs and contribute to recruitment efforts as the department scales.
Foster an environment that embraces collaboration, curiosity, and continuous learning.
Promote a builder mindset: encourage creative thinking, resourcefulness, and a problem-solving approach to ambiguity.
Support training programs to raise technical expertise and customer service excellence across the team.
Operational Excellence & Process Management
Manage the flow of all work orders, ensuring timely completion and consistent follow-through.
Create systems and metrics to track warranty performance, including turn times and service standards.
Review upcoming work proactively and allocate resources effectively.
Plan and oversee seasonal deficiency programs in partnership with the construction team, including proactive customer communications.
Maintain documentation for landscaping deposits and submissions to third-party developers.
Ensure accurate records for security deposit release phases.
Support the creation and maintenance of customer care manuals, guides, and resources.
Customer Experience & Collaboration
Uphold professionalism, courtesy, and empathy in all homeowner interactions.
Oversee the the scheduling of 3 month and 1 year warranty visits with homeowners and ensure deficiency completion.
Collaborate with sales, marketing, construction, and design teams to support a consistent customer journey.
Proactively identify trends or recurring issues in customer feedback and lead process improvements.
Partner with trade partners and subcontractors to resolve warranty matters while maintaining positive relationships.
Strategic Contribution
Identify critical issues, recurring warranty items, and implement fast, effective solutions.
Develop and execute new processes for more efficient data entry and response times.
Contribute to departmental budget planning and execution.
Travel to Calgary and Winnipeg to oversee warranty operations.
What You’ll Bring
Minimum 5 years of experience in a similar warranty or construction leadership role.
Strong knowledge of home construction, warranty processes, and local building codes.
Proficiency with warranty management systems; BuildPro experience an asset.
Familiarity with ERP and CRM systems, Microsoft Suite (including SharePoint).
Experience creating and executing SOPs and departmental budgets.
Strong planning, prioritization, and communication skills.
Ability to work collaboratively across departments to achieve consistent outcomes.
Flexibility and openness to change; system-oriented mindset with a focus on process improvement.
On-call availability (approximately three weeks per year).
Proven track record of training and developing teams to deliver consistent results.
What You Will Find Here
Some highlights of our total compensation at Akash Homes are:
Competitive salary
Extended health care benefits (including dental and vision)
Matching RRSP program
Continuing education support
As Akash Homes continues to scale, we are committed to investing in a compensation and benefits package that supports our employees’ success and well-being.
Our Team Says It Best
Above all, we cherish our culture at Akash Homes. Here’s what some of our team members say about working here:
“‘That's not my job’—doesn't exist here.”
“We're supportive and we work really hard. We're kind of like a scrappy startup.”
“There is always going to be trial and error in everything we do, and we’ll succeed by working through it all together.”
IDEA (Inclusion, Diversity, Equity & Accessibility) at Akash Homes
We are dedicated to inclusion, diversity, equity, and accessibility. We take pride in building an environment where our teams feel valued, included, and empowered to do their best work. We believe that different perspectives, backgrounds, and experiences create stronger teams and drive innovation.
We are an equal-opportunity employer and encourage candidates from all backgrounds to apply.
Akash Homes provides accessibility accommodations throughout the recruitment process. If you require any accommodation, let us know, and we will work with you to meet your needs.
Thank you to all who apply. Only those considered for an interview will be contacted.
