Position Overview:
Burai is seeking a motivated and experienced Enterprise Customer Success Manager to join our growing team. In this role, you will be the primary point of contact for key customers, ensuring customers realize a strong ROI in line with pre-sales expectations while creating a great customer experience.
Key Responsibilities:
· Manage and grow relationships with key customers in line with pre-sales ROI expectations.
· Engage proactively with customers to ensure Burai is positioned to align with key customers and their evolving business objectives.
· Drive strong customer satisfaction levels through a customer first approach.
· Foster a culture of cross-functional collaboration between sales, marketing & product to ensure marketing efforts evolve to incorporate user feedback.
Qualifications:
· 2+ years in a SaaS B2B Customer Success or Account Manager roles.
· Experience onboarding large enterprise SaaS customers to ensure quick time-to-productivity metrics and strong utilization.
· Experience in the implementation of successful marketing campaigns across all aspects of the customer lifecycle.
· Strong at identifying cross-sell opportunities and/or referral opportunities.
· Experience leveraging new technology (with an emphasis on solutions that integrate with Salesforce).
· Strong at managing customer escalations to ensure issues are resolved quickly and effectively.
· Strong leadership, communication, analytical and project management skills a must.
What We Offer:
· Competitive salary and benefits package.
· Opportunities for professional growth and development.
· A supportive, collaborative, and innovative work environment.
· A flexible remote work arrangement.
· The opportunity to participate in our stock option plan.
Join us at Burai and help our customers achieve success with our cutting-edge solutions!
