Company Description
Raffles Seychelles, part of the esteemed Raffles Hotels & Resorts, boasts 20 ultra-luxury properties worldwide, some featuring exclusive branded residences. In 2023-24, four new Raffles hotels will be unveiled. The brand, named after Sir Stamford Raffles, exudes elegant British charm while catering to the modern lifestyles of well-travelled guests. With warm, personalized service and iconic Raffles Butlers, we offer an atmosphere of generosity.
Our hotels are not just accommodations; they are art museums, culinary hubs with renowned chefs, and pioneers in next-gen wellness experiences. We prioritize cultural and natural heritage preservation, employing experts within our properties. At Raffles, guests transform into friends and eventually become family. It's a place to celebrate, explore, exchange ideas, and discover a new dimension of luxury that resonates with emotions as gracefully as the Raffles name itself.
Job Description
Position: Sommelier
Department: Food & Beverage
Reports to: Beverage manager/ F&B manager
PURPOSE OF POSITION
To control the hotel’s wine dispensary, keeping a tight stock control, maximizing revenue and ensuring high quality guest service. Assist guests with wine and beverage pairing to complement menu.
KEY ROLES & RESPONSIBILITIES
Assist customers with their choice of wine or drink and to take the appropriate orders
Ensure that the proper mise-en-place is prepared for each meal service
Organize, supervise and assist with the service of beverages
Ensure correct handling, use, storage and cleaning of all liquor service equipment
Ensure that a tight control is kept on all stock used, and that all checks are raised and processed correctly, and are either paid or charged to account
Develop and maintain all wine-related staff training programs
Liaise and coordinate with wine purveyors for wine updates, training and promotions
Attend daily F&B meetings and monthly staff meetings to discuss wine updates
Hold one-to-one sommelier meetings to establish and monitor targets and achievements
Work with Culinary team to devise harmonious food & wine pairings for menu updates
Develop budget plan and record, monitor and present a clear Sales Mix Record
Maintain updated Wine List while liaising with Restaurant manager and F&B manager
Work on special projects to strengthen the Hotel’s position as a market leader in wine
Regularly inspect quality of opened wine in F&B Outlets
Comply with Hotel’s policy and procedures on Fire, Health, Hygiene and Training
Contribute to the restaurant operations if needed
Be knowledgeable of hotel information to be able to answer guest inquiries
PERSONAL ATTRIBUTES
Excellent reading, writing and oral proficiency in English
Experienced in all aspects of restaurant service and management
Must be well presented and professionally groomed at all times
Strong leadership, interpersonal and training skills to motivate employees as a team
High degree of professionalism, creativity, business acumen, energy and determination
Proven organizational skills, able to set and meet deadlines with quality results
Deep wine and food knowledge and expertise
QUALIFICATIONS
Degree in Hotel Management
EXPERIENCE
Minimum 4 - 6 years experience in five star Hotel in a similar capacity
