Cresta is on a mission to turn every customer conversation into a competitive
advantage by unlocking the true potential of the contact center. Our platform
combines the best of AI and human intelligence to help contact centers discover
customer insights and behavioral best practices, automate conversations and
inefficient processes, and empower every team member to work smarter and faster.
Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is
Sebastian Thrun [https://www.linkedin.com/in/sebastian-thrun-59a0b273/], the
genius behind Google X, Waymo, Udacity, and more. Our leadership also includes
CEO, Ping Wu [https://www.linkedin.com/in/pingwu/], the co-founder of Google
Contact Center AI and Vertex AI platform, and co-founder, Tim Shi
[https://www.linkedin.com/in/tianlinshi/], an early member of Open AI.
Join us on this thrilling journey to revolutionize the workforce with AI. The
future of work is here, and it's at Cresta.
ABOUT THE ROLE:
At Cresta, the Knowledge Assist (KA) team develops AI solutions for the contact
center industry, focusing on improving agent productivity by providing access to
the right knowledge at the right time.
Our current projects:
- Generative Knowledge Assist (GenKA): Real-time, context-aware suggestions for
contact center agents, integrating with multiple knowledge bases to
streamline information retrieval, reduce agent effort, and ensure accurate
responses.
- Knowledge Search (KS): A search experience tailored for contact center
agents. Built on the GenKA stack, it aims to evolve into an enterprise search
solution beyond contact centers.
- Retrieval-Augmented Generation (RAG): A critical project underpinning GenKA,
KS, and VA, enabling efficient retrieval of relevant knowledge content and
generating read-to-use agent responses grounded in knowledge.
Our internships offer a dynamic, fast-paced environment where you’ll collaborate
with top researchers and engineers in the field. We provide opportunities for
interns to make significant contributions to AI research and apply novel
techniques at scale.
This is a unique opportunity to shape the future of AI at Cresta by solving
complex problems and bringing breakthrough AI advancements into production
environments.
Responsibilities:
- Design, develop, and deploy Cresta’s KA solutions and proprietary models.
- Focus on practical AI challenges such as improving reasoning, and evaluation
in real-world scenarios.
- Collaborate with cross-functional teams including front-end and back-end
software engineers to integrate KA solutions into Cresta’s customer
solutions.
- Lead initiatives to scale AI systems for production environments, ensuring
performance and reliability across use cases.
- Contribute to solving cutting-edge problems in AI and help define the future
roadmap for Cresta’s KA.
- Innovate and research ways to improve security, cost-efficiency, and
reliability of AI systems.
QUALIFICATIONS WE VALUE:
- Currently pursuing a Bachelor's or Master's degree in Computer Science,
Artificial Intelligence, Machine Learning, or a related technical field.
- Proficiency in Python and familiarity with at least one deep learning
framework (e.g., PyTorch, TensorFlow).
- Strong understanding of machine learning fundamentals and generative
modeling.
- Ability to design and analyze experiments involving large-scale datasets.
- Work authorization in the country of employment at the time of hire.
Perks & Benefits:
- $45-$70 per hour subject to taxes
- Lunch can be expensed (up to $25) while working in the office.
- PTO: 4 days
Compensation for this position includes a base salary, equity, and a variety of
benefits. Actual base salaries will be based on candidate-specific factors,
including experience, skillset, and location, and local minimum pay requirements
as applicable. We are actively hiring for this role in the US and Canada. Your
recruiter can provide further details.
We have noticed a rise in recruiting impersonations across the industry, where
scammers attempt to access candidates' personal and financial information
through fake interviews and offers. All Cresta recruiting email communications
will always come from the @cresta.ai domain. Any outreach claiming to be from
Cresta via other sources should be ignored. If you are uncertain whether you
have been contacted by an official Cresta employee, reach out to
recruiting@cresta.ai [recruiting@cresra.ai]
